Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Narelle Mercieca

Frankston,Australia

Summary

Dynamic professional with extensive experience at Ambulance Victoria, excelling in emergency response and patient advocacy. Proven ability to lead teams and resolve conflicts effectively, ensuring optimal patient outcomes. Skilled in critical thinking and trauma life support, I consistently enhance operational efficiency and foster strong relationships within healthcare environments.

Overview

24
24
years of professional experience

Work History

Ambulance Attendant & Clinical Instructor

National Patient Transport
Noble Park, Victoria
01.2021 - Current
  • Delivered high-quality patient care, managing health conditions and providing first aid or life support, prioritizing safety and professionalism during transport to primary care facilities.
  • Administered medications in line with protocols, offering emotional support to patients and families in critical situations.
  • Communicated effectively with medical professionals, emergency services, and documented patient care accurately for seamless handover and legal compliance.
  • Maintained ambulance cleanliness, performed routine vehicle maintenance checks, and ensured safe driving practices in compliance with road laws.
  • Supervised, mentored, and trained new staff, fostering professional relationships and ensuring optimal care and adherence to clinical policies and procedures.
  • Coordinated staff allocations, daily roles, and breaks to ensure efficient operations and compliance with organizational standards.
  • Managed staff performance, addressed issues, and promoted continuous development through ongoing training and support.
  • Participated in professional education to stay current with industry standards, ensuring high-quality instruction and patient care.

Netball Victoria Umpire

Netball Victoria
Melbourne
01.2018 - Current
  • Inspected the court, goal posts, and equipment, ensuring player safety by conducting pre-game inspections.
  • Ensured player safety throughout the game, halting play in case of emergencies related to players, equipment, or external factors.
  • Enforced game rules, made decisions on infringements, awarded points, and imposed penalties to maintain game integrity.
  • Controlled the game by signalling the start and stop of play using the whistle.
  • Maintained open communication with players, allowing captains to request rule clarifications during breaks or after the game.
  • Coordinated with other officials, timekeepers, and scorers to ensure smooth event operation.
  • Fostered a respectful rapport with players to promote a secure and fair playing environment.
  • Ensured that all players adhered to safety regulations and game rules without compromising competitiveness.
  • Declared winners, verified scoring, and enforced penalties while maintaining high standards of play.

Support Staff COVID Tent Manager

Department of Human Services
Victoria
01.2021 - 01.2022
  • Coordinated staff allocations, breaks, and daily roles to ensure smooth operations, compliance with company policies, and adherence to safety guidelines.
  • Managed staff complaints and resolved issues promptly, maintaining professionalism and effective communication with team members.
  • Oversaw documentation processes, ensuring alignment with company and state policies, maintaining confidentiality and compliance.
  • Ensured staff safety by managing PPE protocols, conducting dynamic risk assessments, and following road safety guidelines.
  • Identified performance issues, collaborated with site managers on improvement strategies, and ensured staff compliance with qualifications and scope of practice.
  • Trained new staff, conducted inductions, and supported employees in understanding their roles and responsibilities.
  • Managed site clean-up at the start and end of shifts, ensuring adherence to policies and procedures.
  • Maintained clear communication with staff, customers, and site managers to ensure efficient daily operations.

First Aid Trainer

Australian Pacific Training Solutions
Braeside, Victoria
01.2021 - 01.2022
  • Delivered and facilitated NPTS training programs, modeling high-performance standards and ensuring effective delivery and assessment strategies tailored to participants' needs.
  • Supported students' learning, identified additional needs, and informed them of their rights, responsibilities, and relevant policies.
  • Ensured training and assessment aligned with TAS and session plans, maintaining necessary resources for task completion.
  • Maintained up-to-date First Aid qualifications and actively engaged in professional development to enhance learning experiences.
  • Prioritized tasks to meet deadlines, ensuring training and resources adhered to professional standards and WHS requirements.
  • Managed accurate and compliant student records while fostering strong relationships with students and colleagues to achieve successful training outcomes.
  • Performed additional duties as assigned to support training objectives and operational goals.

Surge Response Ambulance Attendant

Ambulance Victoria
Melbourne, Victoria
01.2021 - 01.2022
  • Delivered high-quality patient care in line with AV’s Operational Procedures, Clinical Practice Guidelines, and clinical work instructions.
  • Communicated effectively with patients, families, healthcare professionals, and emergency services to ensure optimal patient outcomes.
  • Maintained professionalism, confidentiality, and upheld the reputation of Ambulance Victoria in all interactions with stakeholders.
  • Responded to emergency calls promptly, adhering to AV response targets and operational procedures to meet patient needs.
  • Operated service vehicles safely, ensuring vehicle readiness and compliance with AV policy and equipment standards.
  • Assisted with branch duties, including maintaining equipment, vehicle readiness, and cleanliness, to ensure smooth operations.
  • Collaborated with ambulance teams and emergency services for coordinated, effective patient care.
  • Complied with AV’s Code of Conduct, workplace policies, and relevant legal and legislative requirements.

Volunteer work

St Johns Victoria
Melbourne
01.2019 - 01.2021
  • Supported healthcare and aged care networks with health screenings and emergency response assistance, contributing to coordinated efforts during critical situations.
  • Maintained accurate records and performed clerical duties to ensure smooth operations.
  • Participated in ongoing accredited and non-accredited training to enhance skills through blended learning (in-person and online).
  • Ensured adherence to organizational policies, ethical standards, privacy, and confidentiality while following health and safety protocols.
  • Fostered respectful relationships with colleagues and clients, reporting issues to supervisors as needed.

Proprietor / Business owner online retail

BaBoosh Baby and Kids
Frankston, Victoria
01.2011 - 01.2018
  • Managed all aspects of online retail operations, including initiating and hosting online auctions, creating and maintaining an online storefront, and selecting appropriate domain names and web addresses.
  • Developed pricing strategies, maintained inventory levels, and purchased merchandise to optimize product offerings.
  • Processed customer payments, handled order fulfillment, and provided timely email confirmations and shipment notifications.
  • Created and managed customer databases, handled inquiries, and resolved issues regarding orders, payments, and deliveries.
  • Promoted products through various online channels, including email marketing, online forums, and search engine optimization (SEO).
  • Utilized auction management software, order management tools, and financial software to manage transactions, invoices, and business finances.
  • Coordinated marketing strategies both online and offline, including creating promotional materials and collaborating with SEO specialists.
  • Monitored website performance, analyzed usage data, and refined customer interfaces to improve search engine rankings and user experience.
  • Stayed informed on industry trends, market opportunities, and security threats through online research and participation in relevant communities.

Business Development Manager

International Underwriters Group
Melbourne, Victoria
01.2005 - 01.2008
  • Identified and capitalized on new business opportunities, including markets, clients, partnerships, and products, to drive growth and revenue.
  • Developed and executed strategies to successfully reach new business opportunities and expand market presence.
  • Built and nurtured relationships with new and existing clients, assessing their needs and creating tailored proposals.
  • Presented and pitched company products and services to both new and existing clients, leading to increased sales.
  • Attended industry conferences and events to build relationships with partners, stay informed on trends, and enhance business opportunities.
  • Created sales forecasts and worked proactively to achieve targets, driving consistent business growth.
  • Maintained a strong understanding of company products, market competition, and positioning within the industry.
  • Led and mentored a business development team, ensuring alignment with goals and fostering professional growth.
  • Collaborated with design and sales teams to ensure client requirements were met and exceeded expectations.

Department Manager / Assist Store Manager

Dick Smith Powerhouse
Preston, VIC
01.2001 - 01.2005
  • Led and motivated staff to ensure high performance, providing coaching and support to both new and existing Sales Associates.
  • Assisted in planning and implementing strategies to attract customers and drive sales growth.
  • Coordinated daily store operations, including sales processes, inventory management, orders, and payments, ensuring a smooth and efficient customer experience.
  • Monitored progress towards weekly, monthly, and annual objectives, making adjustments to meet targets.
  • Managed store inventory, ensuring stock levels were maintained and product availability was optimized.
  • Evaluated employee performance, identifying training and hiring needs to foster team development.
  • Handled customer complaints, assessed their needs, and ensured high levels of customer satisfaction.
  • Analyzed consumer behavior to adjust product positioning and optimize sales.
  • Created reports, analyzed retail data (revenues, expenses, competition), and conducted regular audits to ensure operational efficiency.
  • Ensured compliance with company policies and set an example for staff by adhering to all guidelines and best practices.

Education

Bachelor of Paramedicine -

Monash University
01-2022

Certificate IV in Training and Assessment -

HBA Learning Centers
01-2022

Provide First Aid Training -

St John
01-2021

Covid 19 Vaccination Training Program -

Department of Human Services
01-2021

Immunisation Training Program -

Monash Health
01-2021

Skills

  • Emergency response and risk management
  • Effective communication and conflict resolution
  • Problem solving and critical thinking
  • Team building and adaptability
  • Patient advocacy and prehospital trauma life support

Volunteer Experience

  • St Johns Volunteer, St Johns Victoria, Melbourne, Victoria, 01/01/19, 12/31/21,
  • Netball Victoria Umpire, Netball Victoria, Melbourne, Victoria, 01/01/18, Current,

Timeline

Ambulance Attendant & Clinical Instructor

National Patient Transport
01.2021 - Current

Support Staff COVID Tent Manager

Department of Human Services
01.2021 - 01.2022

First Aid Trainer

Australian Pacific Training Solutions
01.2021 - 01.2022

Surge Response Ambulance Attendant

Ambulance Victoria
01.2021 - 01.2022

Volunteer work

St Johns Victoria
01.2019 - 01.2021

Netball Victoria Umpire

Netball Victoria
01.2018 - Current

Proprietor / Business owner online retail

BaBoosh Baby and Kids
01.2011 - 01.2018

Business Development Manager

International Underwriters Group
01.2005 - 01.2008

Department Manager / Assist Store Manager

Dick Smith Powerhouse
01.2001 - 01.2005

Bachelor of Paramedicine -

Monash University

Certificate IV in Training and Assessment -

HBA Learning Centers

Provide First Aid Training -

St John

Covid 19 Vaccination Training Program -

Department of Human Services

Immunisation Training Program -

Monash Health

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Narelle Mercieca