Narelle Parkes
Portland
Summary
Accomplished Customer Service Officer with a proven track record at Ezi Aluminium Systems, enhancing customer satisfaction and fostering brand loyalty through exceptional complaint handling and critical thinking. Skilled in employee development and computer proficiency, consistently exceeded expectations by delivering personalized service and building strong customer rapport.
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Ezi Aluminium Systems
08.2019 - 03.2025
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Customer Service Officer
Orrcon Steel
08.2011 - 08.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Grantham High School
Seven Hills, NSWSkills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Records maintenance
- Payment processing
- Employee development
- Computer proficiency
- Follow-up skills
- Critical thinking
Timeline
Customer Service Officer
Ezi Aluminium Systems
08.2019 - 03.2025
Customer Service Officer
Orrcon Steel
08.2011 - 08.2019
High School Diploma -
Grantham High School
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