NARELLE VIPOND

• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by working with owners
• Oversaw management of 100 properties while providing general service to tenants.
• Conducted regular lease/rent renewals
• Rent arrears management
• Organised and coordinated all maintenance on properties
• Ingoing and outgoing inspections
• Conducted regular inspections of properties and reported to owners
• Processing of tenancy applications to a high standard
• Kept accurate records of all resident and tenant correspondence.

• Communicated with clients and tenants while offering strategic solutions to remedy problems and difficult situations
• Minimized vacancy periods by collaborating with owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
• Kept meticulous records of all correspondence between management and tenants
• Collected and maintained careful records of rental payments and payment dates
• Assessed property every three months, compiled information and wrote reports regarding findings for submission to Landlord
• Maintained sufficient number of units market-ready at all times
• Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
• Communicated with landlord regarding building and tenant issues to find the best outcome for all parties
• Maximized rental income while minimizing expenses through effective planning and control
• Followed up on delinquent tenants and coordinated collection procedures
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
• Completed final move-out walk-throughs with tenants to identify any required repairs
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates

- trained in all relevant Acts of Law relating to policing including Police Powers and Responsibilities Act

- trained all administration tasks relating to policing including all relevant paperwork for court proceedings, issuing tickets for relevant offences, all computer related tasks including use of mobile devices and QPrime computer program

- hands on training in physical restraints, emergency response, safety, identifying hazards and detecting criminal activities, directing traffic and administering first aid in emergency situations

• Management Role - co-ordinate and manage 30 instructors across two clubs working with members to ensure quality of classes provided and general customer satisfaction work within a budget -
• Quarterly reporting of class numbers, cost per head manage group fitness timetable to fit with budget restraints weekly staff emails as a form of communicating any information to my employees reporting weekly and monthly figures to head office
• Teaching group fitness classes across both clubs
• Ensuring classes are at maximum capacity, instructors and all compliant with company requirements ie- CPR, First Aid etc assessing instructors classes and giving feedback and mentoring new instructors managing payroll for thirty instructors fortnightly
• Working in a fast paced, energetic environment where safety of the members is paramount

• Effectively managed a portfolio of 330 residential properties in accordance with the owner's instruction, the Residential Tenancies Act 1997 and departmental procedures - directing all administrative processes
• Worked successfully within budgets, successfully upgrading packages with landlords to increase revenue worked in property management team of four - directly supervising, training and motivating full time assistant
• Attended VCAT Tribunal Hearings - achieving 100% success rate
• Coordinated end of month procedures using Console
• Achieved close working relationships with management and sales team of 15
• Effectively controlled the release of proprietary and confidential information for general client lists