Narelle Weatherall
Toowoomba,QLD
Summary
Dynamic Support Worker with proven expertise at Campbell Care Support in medication administration and behavior management. Successfully enhanced clients' self-confidence and community integration through tailored programs. Recognized for exceptional customer service and group facilitation skills, fostering positive relationships and promoting well-being among service users. Committed to achieving optimal outcomes in care delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
campbell care support
Toowoomba, Qld
09.2024 - Current
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Organised leisure activities for clients in the community.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Supported clients to access education, training or employment opportunities.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Supported clients' social, physical and emotional needs to help integrate into local community.
Cafe Worker/Customer Service Representative
Hakuna Macoffee
Toowoomba, Qld
05.2023 - 11.2023
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Adhered to health department regulations regarding safe food handling practices.
- Cleaned tables in the dining area before and after customer seating.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Managed cash register operations efficiently and accurately.
- Maintained accurate records of all sales transactions for daily reporting purposes.
- Restocked shelves with merchandise throughout the day as needed.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Cleaner
domestic duties
Toowoomba, Qld
02.2022 - 09.2022
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Emptied wastebaskets and replaced liners.
- Provided assistance with laundry services when needed.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Emptied trash cans and replaced liners as needed.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Washed windows both inside and outside of the facility.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Dusted furniture, machines or equipment.
Education
Some College (No Degree) - Year 10
Mount Lofty
Toowoomba, QLDSkills
- Medication administration
- Care plan management
- Behavior management
- Group facilitation
- Community integration
- Customer service
Certification
- currently holding open drivers licence
- currently hold blue card
- currently hold yellow card
Languages
English
Professional
Timeline
Support Worker
campbell care support
09.2024 - Current
Cafe Worker/Customer Service Representative
Hakuna Macoffee
05.2023 - 11.2023
Cleaner
domestic duties
02.2022 - 09.2022
Some College (No Degree) - Year 10
Mount Lofty
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