Narelle White
Invermay Park,VIC
Summary
Skilled Account Management and Sales leader prepared to drive client satisfaction and business growth. Proven track record of strategic planning, relationship building, and team collaboration. Strong focus on delivering results through excellent customer service skills and agile planning approaches.
Expertise in customer retention, project management, and client engagement are further examples of my extensive skill set.
Seeking to transition these transferable skills to a new, dynamic field while utilising previous skill sets learned via my retail and working within work safe guidelines experience.
Overview
24
24
years of professional experience
Work History
Enterprise Sales Head
Reapit
05.2022 - 08.2024
- Established long-term relationships with key clients through effective communication, negotiation, and relationship management.
- Excelled in competitive selling environments by leveraging knowledge of industry trends and competitor offerings to differentiate products and secure high-value client contracts.
- Delivered comprehensive product presentations and demonstrations to showcase the value proposition of enterprise offerings.
- Managed a robust CRM system to track lead generation, customer interactions, and sales progress for maximum efficiency and transparency.
- Spearheaded contract negotiations with clients, resulting in favourable terms and conditions that supported company objectives.
- Expanded market share by identifying new business opportunities and creating customised solutions for client needs.
Head of Account Management
Console Group
11.2018 - 01.2021
- Developed and fostered strong relationships with client stakeholders.
- Identified new business opportunities from existing accounts..
- Analysed KPI metrics to identify areas for improvement in staff, account management processes and implemented necessary changes to increase results.
- Delivered exceptional customer service by promptly addressing concerns or issues raised by clients, ensuring timely resolutions and maintaining trust in the business relationship.
- Maintained detailed records of all client interactions within the company CRM.
- Championed a customer-centric culture within the company, reinforcing the importance of prioritising client needs and expectations at every level.
- Participated in industry conferences and networking events to expand professional connections and stay current on market trends, ensuring continued relevance of account management strategies.
- Enhanced client satisfaction by implementing strategic account management planning.
- Proactively identified potential risks or challenges within accounts, developing contingency plans to mitigate any negative impact on the business relationship or financial outcomes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
National Sales Manager
Console Group
05.2017 - 11.2018
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Liaised with marketing and product development departments to maintain brand consistency.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Coached and managed 14 sales reps in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base..
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Agency Head / Sales Manager
Harcourts Jimbooma
01.2014 - 01.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Senior Sales Consultant
PRD Ballarat
02.2010 - 08.2013
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
Sales Consultant
Cosgrove Real Estate
04.2007 - 02.2010
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Store Manager
Strandbags International
03.2005 - 06.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Counter Manager - Cosmetics
Myer
01.2001 - 03.2005
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Education
No Degree - Mental Health First Aider
Mental Health First Aid Australia
10-2021
Bachelor of Arts - Philosophy
University of Ballarat (incomplete)
Ballarat, VIC01-2002
Skills
- Sales presentations
- Retail sales
- Solution selling
- Customer Service Skill set
- Pipeline Management
- CRM proficiency
- Contract negotiations
- Objection & Complaint handling
- Problem-solving abilities
- Reliability
Timeline
Enterprise Sales Head
Reapit
05.2022 - 08.2024
Head of Account Management
Console Group
11.2018 - 01.2021
National Sales Manager
Console Group
05.2017 - 11.2018
Agency Head / Sales Manager
Harcourts Jimbooma
01.2014 - 01.2016
Senior Sales Consultant
PRD Ballarat
02.2010 - 08.2013
Sales Consultant
Cosgrove Real Estate
04.2007 - 02.2010
Store Manager
Strandbags International
03.2005 - 06.2007
Counter Manager - Cosmetics
Myer
01.2001 - 03.2005
No Degree - Mental Health First Aider
Mental Health First Aid Australia
Bachelor of Arts - Philosophy
University of Ballarat (incomplete)
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