Narelle Worsley
High Wycombe,WA
Summary
Results-driven professional with over 7 years of experience in internal sales. Demonstrates expertise in upselling, order processing, and resolving customer complaints. Committed to enhancing customer experience and driving sales growth through effective collaboration and product knowledge.
Overview
11
11
years of professional experience
Work History
Internal Sales Representative
Westate Hose Supplies
Welshpool, WA
08.2019 - Current
- Manage customer inquiries and provide product information effectively.
- Process orders and ensure timely fulfillment of customer requests.
- Collaborate with the sales team to streamline communication processes.
- Assist in training new sales representatives on product offerings.
- Resolve customer complaints promptly to enhance satisfaction levels.
- Increase profits by upselling and cross-selling to existing customers.
- Follow up with leads and referrals to share pertinent sales information.
- Offer ongoing support to customers after sales by answering additional questions and resolving issues.
- Resolve customer complaints in a timely manner by providing accurate information about the products and services offered.
- Assess customer requirements accurately and provide tailored solutions accordingly.
- Respond to customer questions regarding pricing, availability and product details.
- Generate quotations, process orders, and follow up with customers for timely delivery of goods.
Internal Sales Representative
Powell Industrial
Kewdale, WA
02.2015 - 07.2019
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Developed and maintained strong relationships with key accounts.
- Managed customer inquiries and provided product information effectively.
- Processed orders and ensured timely fulfillment of customer requests.
- Conducted outbound calls to introduce products and services and generate sales leads.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Collaborated with the sales team to streamline communication processes.
- Addressed customer complaints promptly, ensuring accurate product and service information was provided to enhance satisfaction.
- Responded to customer questions regarding pricing, availability and product details.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Assisted in training new sales representatives on product offerings.
- Provided training and support to junior staff members regarding internal sales processes and techniques.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
Education
Year Cerf
Parramatta High
04-2026
Skills
- Customer service
- Effective communication
- Problem resolution
- Order processing
- Product knowledge
- Time management
- Upselling strategies
- Customer satisfaction
- Prioritization Techniques
- Multitasking Abilities
- Sales process
Timeline
Internal Sales Representative
Westate Hose Supplies
08.2019 - Current
Internal Sales Representative
Powell Industrial
02.2015 - 07.2019
Year Cerf
Parramatta High