Naren Harrypersadh

· Sales with respect to commodities, specifically chrome

- Manage operations - Zoom / Teams calls with Dubai, to provide feedback on (capturing client calls on excel)

- Arrange appointments and respond to emails

· Meetings with specific Managers of Chrome Mines, discussing business possibilities and concluding sales

· Liaison with banks regarding documentation e.g. Bill Of Lading, Letter Of Credit, Marine Shipping Documents, etc for the export of chrome.

• Developed and maintained courteous and effective working relationships with existing and new clients.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied effective time management techniques to meet tight deadlines.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked effectively in fast-paced environments.

· Responsible for Premium Accounts in RBB – clients with annual turnover of R 100M and above.

- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills, while providing high level of expertise.

- Communicated regularly with clients to understand needs, evaluate current product usage and cross-sell new products & opportunities, thereby increasing Bank Revenue.

· Grow the asset (advances) and liabilities book (deposits) and ultimately increase Top Line income

· Maintaining strong client relationships by managing client behavior, and liaising with the different product houses to solution clients appropriately.

- Analyzed customer data to identify areas of improvement to maximize bank revenue and customer satisfaction.

· Attend to day-to-day client queries through internal networking

· Review clients credit facilities on an annual basis and obtain sign off from the client.

· Driving to and cold calling, to acquire new clients with the emphasis on cross-selling

· Having a good understanding of what risk is, and the ability to minimize risk to the bank in all aspects and applying the appropriate risk management to all processes of the business of RBB.

· Manage stakeholder relationships internally, as well as externally.

· Maintaining and promoting Absa value propositions to clients.

· Monitoring actual performance against budget sets.

· Ensure all internal training and compliance is up to date.

· Attend meetings with Regional, Area and General Managers & Sales Managers to provide feedback on portfolio and discuss innovative strategies to improve service

· Guide and schedule weekly meetings with the Transactional Banker regarding new deals, credit applications, FICA (Financial Intellengence Center Act) & many Ad hoc duties regarding portfolio of clients.

· Project manage and facilitate collections of bank fees to ensure that this is done timeously from inception to implementation.

-Arrange meeting with the relevant stakeholders (Credit) to discuss and submit credit applications and security documents for new and existing clients and update their current credit position with the Bank.

-Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.

- Developed, update and maintained database of existing and potential customers and discuss this at sales meetings.

- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

- Monitored customer feedback and generated reports to identify areas of improvement.

· Responsible for Business Integrator International (BII), an online channel to process international payments (EFT) and receive funds from overseas clients.

- Developed solid working knowledge of product to understand benefits to potential customers.

- Engaged in product training, presentations, branding, and acquisition initiatives to raise awareness and assist stakeholders to increase revenues with new and existing clients,

- Engage business partners, IT and various stakeholders within the bank regarding new enhancements & development

- Maximized coverage within the Bank through presentation and written communication.

· Ensure, maintain and discuss stability of the channel with various stakeholders and IT by scheduling regular meetings

· Liaise with the various external vendors for support and development services.

· Attend meetings & present products quality, market comparisons & new enhancements to the respective stakeholders, i.e. MANCO & Sales Advisors.

- Schedule regular meeting with immediate management regarding stability of the channel and advise on any strategic measures to be adopted, especially increased utilization of channel during month end and holiday periods.

- Cultivated and developed partnerships with strategic business partners and stakeholders for support and maintenance of the Channel

· Attend telecom meeting with Barclays UK, and provide feedback regarding new projects and any system issues encountered.

- Managed revenue models, process flows, operations support and customer engagement strategies.

- Compiled and analyzed data to determine approaches to improve sales and performance.

· Sign off testing of functionalities (UAT - User Acceptance Testing) before implementing online on channel :

Nb - successfully implemented OTP (one time password) on the channels for clients to reset their password online, thus alleviating unnecessary completion of documents and reduction of calls to the client call centre and unnecessary waiting times for client to have their passwords reset manually by bank Staff.

- Aligned Bank's goals with increased customer satisfaction

- Optimized functionality usage by regular strategic training and communication and thereby increase Bank revenue.

- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Provide electronic banking sales, support and training to clients and respective staff within the various segments viz Retail Business Bank and Corporate Investment Bank
• Presentations on electronic banking products with benefits and features to new clients .
• Analytical and attention to detail when drawing up contracts to avoid unnecessary mistakes and time delays.
• Excellent communication skills, both verbal and written.
• · Excellent understanding of bank processes and regulatory requirements and advise clients thereof.
• · Exhibits excellent relations with colleagues, stakeholders and clients and demonstrates integrity, trust and honesty in respect of advise, behavior and character.
• Train and assist junior team members when necessary so as to ease them into their new roll.
• · Retention of existing clients to identify cross sell opportunities by analyzing the existing client database.
• · Monitoring actual performance against actual budgets sets to achieve end goal thereby exceed targets.
• Ability to develop and implement creative solutions to complex problems by advising clients on simple and efficient electronic products.
• Proven ability to learn quickly and adapt to new situations.
• Deliver and implement electronic banking services to customer locations within specific timeframes.
• Demonstrated leadership skills in managing projects from concept to completion.
• Gained extensive knowledge in data entry, analysis and the reporting on respective portfolio at sales meeting.
• Worked effectively in fast-paced environments.
• Worked well in a team members, providing assistance, support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

Subjects: Bcomm Banking

1. Financial Management Accounting

2. Economics

4. Banking

In addition successfully completed:

• · Certified Associate of the Institute of Bankers with the Institute Of Bankers (I.O.B.) -(CAIB, SA)
• · Associate Diploma in Banking - I.O.B.
• · Advanced Credit Diploma - I.O.B.
• · Credit Diploma in Banking - I.O.B.
• · Certificate in Banking - I.O.B.

Professional Developments:

• ABSA Management Programme – Gordon Institute of Business School
• FAIS Accredited - Financial Advisory Intermediary Services
• Bank Application - Salesforce

Professional affiliations

• · Active participant in community project – Member and Marketing for Food For Life (FFL)- Sandton, a non-profit vegetarian food relief organization associated with, “Food for Life South Africa”, FFL engages in various forms of hunger relief, including outreach to the homeless, provision for disadvantaged children and provision for victims of natural disasters around the world. Currently FFL Sandton prepare and distributes 12 000 of plates per month to various NGO's and the townships in Johannesburg South Africa
• · Executive Board Member – University of Pretoria TUKS Alumni, 2014 to 2017
• · Committee Member – TUKS Alumni, Johannesburg Region, 2012 to 2017