Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Narendra Malla

Queanbeyan East

Summary

Motivated and adaptable professional with a strong foundation in business, leadership, and public-facing service. I bring a unique combination of operational management, team leadership, and academic excellence to contribute meaningfully to the ACT Government Graduate Program. Eager to apply my problem-solving abilities, strategic thinking, and passion for community engagement to serve the Canberra region with integrity and impact.

Overview

2
2
years of professional experience
1
1
Certification

Work History

ADM, Department Manager

Woolworths Supermarket
11.2024 - Current
  • Managed a team of 14 team members reporting directly and other indirectly from grocery and night fill department; rostering in Kronos, implementation of training and development of team as well as performance management of talents.
  • Customer focused and exceptional customer service and solving customer issues
  • Proactive and self-motivated, with a strong work ethic & ability to work independently and with team.
  • Understanding of day-to-day store operations processes and meeting targets
  • Liaising with PWRM and Pulse report for injury
  • Working alongside with SM and other department managers to improve customer service and implement strategies to drive sales targets and improve on profit margins
  • Ensuring the department is fully stocked, merchandised, and meet sanitation and safety standards
  • Screening of promotional items analysing the sales history to fulfill the sales plan and to reduce the over stock with minimum sales at store
  • Followed the compliance and safety of store

Store Manager in Training

Ampol
03.2024 - 10.2024
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Balanced multiple priorities in a fast-paced environment, ensuring full compliance with health, safety, and operational standards.
  • Supported the implementation of strategies to improve store performance, customer satisfaction, and team engagement.
  • Delivered outstanding customer service by making every interaction personal, ensuring a welcoming and efficient experience for every visitor.

Coordinator

OFFICEWORKS
09.2023 - 01.2024
  • Led and motivated a dynamic team to consistently meet and exceed daily sales targets and KPIs through coaching, recognition, and clear communication of goals.
  • Trained new and existing team members on best practices in retail operations, product knowledge, and customer engagement, contributing to a highly capable and confident workforce.
  • Monitored and maintained inventory accuracy, reducing stock discrepancies and ensuring product availability through efficient ordering and restocking processes.

Education

MBA & MPA -

Holmes Institute
Sydney, NSW
07-2021

BBA -

AIMS Institute
Bengaluru, KA
06-2018

Skills

  • Inventory Management & stock control proficient
  • Strong leadership & Management skills
  • Interpersonal & better communication skills
  • Planning & Implementing
  • Store process & Routines follow up
  • Team management, Team coaching and excellent customer service
  • Better ability to analyse sales data
  • Experienced in visual presentation and merchandising of products in store
  • Reliable and Flexible
  • Computer based knowledge
  • Multilingual - Nepali, English, Hindi

Certification

  • Forklift license
  • Trained to use EPJ and Walkie Stacker
  • RSA (Responsible Service of Alcohol) Certified licence

Accomplishments

  • Trained new team members with best practices for store operation activities as well as better customer service experience
  • Increase in sales via strategic product placement and promotions in store
  • Achieved sales targets of department with full utilization of resources provided.

Timeline

ADM, Department Manager

Woolworths Supermarket
11.2024 - Current

Store Manager in Training

Ampol
03.2024 - 10.2024

Coordinator

OFFICEWORKS
09.2023 - 01.2024

MBA & MPA -

Holmes Institute

BBA -

AIMS Institute

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Narendra Malla