NARENDRA GUPTA
Blackburn South,VIC
Summary
Strategic Leader: With 15+ years of expertise in digital project and program management by leading multiple diverse teams in complex for the large-scale customer facing initiatives End to End Outcome approach: With an additional 10+ years of hands-on experience in leading the development of complex enterprise scale digital projects with a 360 degree of SDLC. Results Oriented: Ability to collaborate and build healthy relationship with a wide range of business stakeholders and transforming the business need into a scalable and usage product. Agile Coach & Team Leadership: Skilled in turning individuals into high-performing, cohesive cross-functional teams, by providing a safe & efficient working environment
Overview
26
26
years of professional experience
1
1
Certification
Work History
Delivery Lead (Digital)
IAG
09.2023 - Current
- With collaborative ways of working with a wide range of business stakeholders, able to define the strategic solution for Portable Contents and mitigated the ASIC risk
- Enabled digital squads to champion in delivering a high-quality business outcome through healthy relationship, working collaboratively, precise communication and professionalism
- Received the appreciation from stakeholders as responded to the business needs in the fast and précised manner, protected the customer interest without delaying the timelines
- Led the business requirement and planning of a new digital product, Compulsory Third Party for South Australian customers, on Enterprise Platform (Digital), with digital-first approach
- Hands-on experience in digital platform and developed the end-to-end delivery plan, and oversee resource allocation, financial tracking, milestones, and risk management
- Currently leading the integration activity of a SaaS based artificial intelligent (AI) tool, enabling the business capability to report the relevancy of the contents with-in digital flow
- Analysis of the maturity of the digital squads and the quality of the work delivered, and recommended changes to gain positive outcomes
- As part of continuous improvement thinking, always provided suggestions and solution and achieved business goals by smart ways of working
Agile Delivery Lead
Telstra
01.2019 - 09.2023
- Led the Digital program of work from stages like Definition, Planning, Execution and transforming the outcome into a digitally usable product for B2B customers
- Successfully rolled out the tailored/hybrid Agile Ways of Working for B2B program and coached 500+ team members to adapt and aligning to the business outcome
- As part of IoT project, created the overall product roadmap and negotiated the MVP scope to enable one of the major water suppliers to convert their legacy water meters to smart meters, with-in a short span of 3 months
- Led the Scrum of Scums for digital group along with team level ceremonies such as sprint planning, stand-ups, and retrospectives, team improved on agile maturity continuously
- Successful delivery of business goals by upfront identifying, planning, and resolving blockers and enabled team to deliver in a large, complex and matrix-based environment
- Servant-Leader to motivate the team and a strong mindset for people and culture uplift by applying empathy, emotional intelligence, and self-awareness
- Coached Business stakeholders, Product Owners, Scrum Masters and squads via group training to uplift the adaptation of Agile Ways of Working
- Successful delivery of Telco services to B2B customers on the new Digital stack, contributed the revenue worth $100M+ and decreased the operational cost by $35M
Agile Coach
LionCo
07.2018 - 12.2018
- Setup of Agile teams and Fit-for-Purpose SAFe framework across the department which resulted in delivering the end-to-end integrated product in 50% lesser time than anticipated
- Successful delivery of a solution for a Data Warehouse project which integrated various inventory systems together and increased the revenue by 15% per annum
- Applied commercial acumen, consulting skills and negotiated with a diverse set of stakeholders (business stakeholders) to drive outcomes based on business drivers
- Coached Product Owners and team members of the SAFe framework and rituals, to achieve the outcome and goals committed during program increment
Release Train Engineer
Energy Australia
02.2018 - 07.2018
- Collaborated with business users and customers to design the product based on HCD (Human Centric Design) that increased user satisfaction level by 50% within three months
- Coached multiple teams and enabled them to work as a cross-skilled; self-organised and a productive team which reduced the project cost by 20%
- Coached Product Owners in grooming the Product Backlog and prioritising the user stories
- Established a Lean Agile and 1-week Design Sprint to reduce the feedback cycle
Agile Practice Lead
SS&C Ltd
10.2015 - 12.2017
- Worked as Agile Lead and improved Ways of Working to uplift the delivery outcomes
Agile Project Manager
Qantas Airways
06.2007 - 10.2015
- Worked as Project Manager to manage and deliver key projects using Scrum for Qantas.com, Digital Online and Mobile applications
Team Lead
Tata Consultancy Services
06.1999 - 06.2007
- Worked for global UK and USA based projects under Enterprise Delivery Manager
Education
Bachelor of Technology - Electronics and Communication
Skills
- Stakeholder management
- Product management
- Project management
- Agile mindset
- Delivery process optimization
- E2E delivery roadmap creation
- Scope management
- Budget management
- Quality management
- Strategic leadership
- Business acumen
- Innovative thinking
- Collaborative communication
- Servant leadership
- Backlog management
- Sprint planning
- Sprint goals management
- Retrospectives management
- Agile methodologies
- Scaled Agile
- Scrum
- Kanban
- Large Scale Agile
- Waterfall
- Program management
- Risk management
- Issue resolution
- Strategic objective achievement
- Software development lifecycle
- Report preparation
- Requirements gathering
- Cross-functional coordination
- Critical thinking
- Team collaboration
- Analytical thinking
Summary
With 15+ years of expertise in digital project and program management by leading multiple diverse teams in complex for the large-scale customer facing initiatives., With an additional 10+ years of hands-on experience in leading the development of complex enterprise scale digital projects with a 360 degree of SDLC., Ability to collaborate and build healthy relationship with a wide range of business stakeholders and transforming the business need into a scalable and usage product., Skilled in turning individuals into high-performing, cohesive cross-functional teams, by providing a safe & efficient working environment.
Professional Certifications And Trainings
- Certified Agile Coach – ICP ICAgile
- SAFe Program Consultant (SPC) by Scaled Agile Academy
- Certified Scrum Master – Scrum Alliance
- Certified Practitioner of Human-Centred Design by LUMA
- Certified Project Management Professional - PMI Org
- Artificial Intelligence for Agile Practitioners
Voluntary Contributions
- Provided coaching for colleagues aspiring to be PMP.
- Coached upcoming leaders to become Certified Scrum Master.
- Articles published:
- Https://www.linkedin.com/pulse/agile-anti-pattern-certified-agile-coach-scrum-master-safe/
- Https://www.linkedin.com/pulse/self-organised-teams-agile-project-manager-scrum-master/
- Http://www.linkedin.com/pulse/calculating-roi-agile-projects-narendra?trk=prof-post
- Http://www.linkedin.com/pulse/definition-done-narendra-gupta-agile-project-manager-scrum-master?trk=prof-post
References And Checks
References are available on request., Open for any security and background checks.
Domain
- Insurance
- Digital
- Telco
- Airlines
- B2B
- B2C
Rights
Full working rights, Australian Citizen
Personal Information
- Available: Internal (IAG)
- Title: Delivery Lead, Digital
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- Amazon Web Services (AWS) Certified Solutions Architect
Timeline
Delivery Lead (Digital)
IAG
09.2023 - Current
Agile Delivery Lead
Telstra
01.2019 - 09.2023
Agile Coach
LionCo
07.2018 - 12.2018
Release Train Engineer
Energy Australia
02.2018 - 07.2018
Agile Practice Lead
SS&C Ltd
10.2015 - 12.2017
Agile Project Manager
Qantas Airways
06.2007 - 10.2015
Team Lead
Tata Consultancy Services
06.1999 - 06.2007
Bachelor of Technology - Electronics and Communication
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