Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Certification
Languages
References
Timeline
Generic
Naresh Bista

Naresh Bista

Sydney,NSW

Summary

Dynamic F&B Manager with a proven track record at Indreni Suites Hotel, excelling in cost control and team leadership. Achieved high customer satisfaction through effective conflict resolution and innovative service delivery. Skilled in budgeting and financial management, I consistently enhance operational efficiency while fostering a motivated team environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

BAVARIAN BEIR CAFE
Miranda, NSW
07.2024 - Current
  • Planning and overseeing daily restaurant operations
  • Help develop and implement policies and procedures to improve efficiency and customer satisfaction
  • Manage and coordinate shifts, ensuring appropriate staffing levels at all times
  • Supervise and support team members, ensuring they adhere to company standards, Train new hires on policies, food safety, service standards, and customer interaction
  • Ensure a high level of customer satisfaction by addressing customer complaints and feedback promptly and professionally
  • Enforce health and safety standards to maintain a clean and safe environment for both staff and customers
  • Monitor stock levels and order supplies as needed, ensuring there are no shortages
  • Handle cash management duties, such as balancing tills, preparing bank deposits, and managing petty cash
  • Assist in budgeting, monitoring expenses, and implementing cost-saving measures
  • Quickly and effectively resolve any issues that arise, whether they are staff, customer, or operational problems
  • Foster a positive working environment to keep staff motivated and committed

Conference and Event Operation Manager

Swissotel Sydney
Merrylands, NSW
08.2023 - 02.2024
  • Company Overview: 369 keys
  • Develop detailed event plans, including timelines, budgets, and resource allocation
  • Coordinate with clients, vendors, and stakeholders to understand and meet event objectives
  • Establish clear communication channels to ensure alignment across all teams
  • Manage event equipment, catering, transportation, and other logistical elements
  • Recruit, train, and manage event staff and volunteers
  • Develop and manage event budgets, ensuring cost-effectiveness and profitability
  • Conduct risk assessments and implement safety protocols
  • Manage crowd control and address on-site emergencies or issues promptly
  • Ensure events comply with legal, health, safety, and ethical standards
  • Supervise event setup and ensure all elements align with the event plan
  • Prepare reports detailing event performance and key metrics
  • 369 keys

F&B Manager

Indreni Suites Hotel
Kathmandu, Nepal
07.2022 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
  • Achieved cost-savings by developing functional solutions to problems
  • Maintained schedule of class assignments to meet deadlines
  • Vendors and supplier dealing
  • Event planning and execution
  • Maintained updated knowledge through continuing education and advanced training

Asst. F&B Manager

Hyatt Place
Kathmandu, Nepal
06.2021 - 06.2022
  • Company Overview: 153 keys
  • Organized, scheduled and supervised staff, of food, beverages, and supplies needed for daily operations
  • Training of new staff members in food preparation techniques, customer service protocols, and safety regulations
  • Developed and maintained detailed financial reports for food and beverage operations
  • Evaluated menu items on a regular basis to identify potential improvements or changes in pricing structure
  • Developed marketing campaigns aimed at increasing brand awareness among target audiences
  • Negotiated contracts with suppliers that provided favorable terms while meeting operational needs
  • Coordinated and monitored banquet operations to ensure quality service standards were met
  • Maintained a safe working environment by adhering to all health and safety regulations
  • Ensured proper set up and tear down of banquet areas prior to and after functions
  • Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations
  • Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events
  • Performed site visits prior to an event in order to assess any potential issues that may arise during the event
  • Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events
  • 153 keys

Assist. Manager Food & Beverages

Hotel Mechi Crown
Jhapa, Nepal
03.2020 - 09.2020
  • Company Overview: 105 keys
  • Pre-opening property
  • Highest number of internal promotions done in a year, Pulse survey
  • Event detailings, operation execution
  • Menu engineering for the bar & restaurant, vendor dealing & contracts
  • Managing entire department, staff hiring training, making SOP, menu engineering
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Developed a system for tracking inventory and ordering supplies as needed
  • Managed customer service inquiries and complaints in a timely manner
  • Served as a liaison between staff members and senior management personnel
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
  • Led employee performance evaluations and rewarded top performers to retain quality personnel
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Delegated work to staff, setting priorities and goals
  • Created and managed budgets for travel, training and teambuilding activities
  • 105 keys

F&B Executive (Banquet Operation)

Marriott International
Kathmandu, Nepal
04.2019 - 12.2019
  • Company Overview: 214 keys
  • Pre-Opening team, Experience of handling international events and groups; strategized and worked with the Director of Food and Beverages to reconceptualise according to the new brand image of Marriott Hotels
  • Attended weekly meetings with catering staff to discuss upcoming events, seasonal promotions, and client feedback
  • Provided excellent customer service by responding promptly to inquiries and concerns
  • Managed budgets for all banquet events in order to maintain profitability goals set by management
  • Coordinated with other departments such as marketing, catering staff, housekeeping staff for successful event execution
  • Assisted in the development of creative menus tailored to each event's needs while staying within budget constraints
  • Collaborated with the chef to create a unique dining experience that was both delicious and aesthetically pleasing for guests attending banquets
  • Initiated innovative ideas for decorating banquet spaces according to the theme of each event
  • Supervised staff during setup, breakdown of banquet hall ensuring proper placement of furniture, equipment
  • Coordinated and allocated equipment supplies and staff for events
  • Worked with professional and trade associations to create memorable and successful events
  • Oversaw inventory levels for table linens, silverware, glassware, serving dishes, ordering additional items as needed
  • 214 keys

Asst. Waiter

Costa Cruise
12.2017 - 09.2018
  • Company Overview: 2200 keys
  • Assisted waiters in taking orders and delivering food to tables
  • Performed side duties such as restocking supplies, rolling silverware and setting up dining areas
  • Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks
  • Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience
  • Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes
  • Followed health codes regulations while preparing food items for customers
  • Served alcoholic beverages according to state laws and regulations
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction
  • 2200 keys

Asst. Steward

Kohinoor Continental
Mumbai, India
12.2013 - 03.2015
  • Company Overview: 137 keys
  • Worked at all day dining restaurant (Solitaire) taking order, serving, billings, group handling
  • Checked with customers to ensure that they were enjoying their meals
  • Performed cashier duties such as taking payments, counting change, and issuing receipts
  • Followed all safety and sanitation regulations when handling food or drinks
  • Set up banquet rooms for special events including weddings, parties, business meetings
  • Greeted guests and answered questions about menu items
  • Provided excellent customer service to ensure repeat customers
  • 137 keys

Education

Associate (F&B) -

JW Marriott Hotel Juhu
Mumbai, India
01.2015

BHM - Hospitality Management

Atharva College of Hotel Management & Catering Technology
Mumbai, India
01.2010

12th or equivalent -

Sahid Smarak Higher Secondary School
Kathmandu, Nepal
01.2008

10 or Equivalent -

Mahendra Secondary High School
Nepal
01.2008

Skills

  • Food and Beverage Operations
  • Cost Control
  • Service Delivery Management
  • Facilities Planning
  • Staff Supervision
  • Inventory Management Software
  • Expense Tracking
  • Contract Negotiation
  • Monitoring Food Preparation
  • Team Leadership
  • Labor and Overhead Cost Estimation
  • Front of House Management
  • Customer Retention
  • Opera (Sales and Catering)
  • MICROS (operations and configuration)
  • Microsoft Office
  • IDS
  • Staff management
  • Health and safety
  • Customer service
  • Cash handling
  • Event coordination
  • Conflict resolution
  • Team building
  • Effective communication
  • Time management
  • Problem solving
  • Food safety compliance
  • Opening and closing procedures
  • Inventory control
  • Employee scheduling
  • Training and mentoring
  • Staff assessment
  • POS system
  • Customer assistance
  • Budgeting and financial management
  • Shift management
  • Restaurant operations
  • Guest relations
  • Staff training and development
  • Promotions and events coordination
  • Teamwork

Hobbies and Interests

  • Riding Bikes
  • Listening To Music
  • Travelling

References

  • Bikram Poudel, F&B Manager, Stamford Hotels and Resort, +61452628515
  • Himanshu Nambiyal, Banquet Manager,Langham Hotels, +61404502054
  • Mary Castelo, Restaurant General Manager, The Bavarian Bier Cafe +61450902588

Personal Information

Date of Birth: 06/25/92

Certification

  • RSA
  • First Aider

Languages

English
Professional
Nepali
Native/ Bilingual
Hindi
Professional

References

References available upon request.

Timeline

Assistant Restaurant Manager

BAVARIAN BEIR CAFE
07.2024 - Current

Conference and Event Operation Manager

Swissotel Sydney
08.2023 - 02.2024

F&B Manager

Indreni Suites Hotel
07.2022 - 08.2023

Asst. F&B Manager

Hyatt Place
06.2021 - 06.2022

Assist. Manager Food & Beverages

Hotel Mechi Crown
03.2020 - 09.2020

F&B Executive (Banquet Operation)

Marriott International
04.2019 - 12.2019

Asst. Waiter

Costa Cruise
12.2017 - 09.2018

Asst. Steward

Kohinoor Continental
12.2013 - 03.2015

Associate (F&B) -

JW Marriott Hotel Juhu

BHM - Hospitality Management

Atharva College of Hotel Management & Catering Technology

12th or equivalent -

Sahid Smarak Higher Secondary School

10 or Equivalent -

Mahendra Secondary High School

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