Naresh Bobolu
Reservoir,VIC
Summary
Skilled Network Field Engineer with background in network design, configuration and troubleshooting. Strong understanding of various networking systems including LAN, WAN and wireless networks. Demonstrated ability to quickly diagnose and resolve complex issues while maintaining high-levels of customer satisfaction. Success attributed to analytical skills, technical knowledge, team collaboration and commitment to ongoing professional development.
Overview
7
7
years of professional experience
Work History
Field Engineer
247 Technologies , Rex , ICT technologies
Reservoir, VIC
03.2024 - Current
- Configured, maintained, and monitored network equipment such as routers and switches.
- Conducted troubleshooting on LAN and WAN networks to identify and resolve issues.
- Installed, configured and tested new hardware components including servers, storage systems, printers and scanners.
- Deployed wireless access points for secure remote connectivity.
- Assisted in developing technical documentation related to network infrastructure changes.
- Resolved customer complaints related to LAN and WAN connectivity issues.
- Configured network settings such as IP addresses, DNS entries and DHCP options.
- Configured routers, switches, wireless access points, IP addresses, subnets, and DHCP servers.
- Configured and set up hardware, software, and peripherals for point of sale systems.
- Resolved customer inquiries related to point of sale transactions and operations.
Associate Manager
NEC Corporation India Pvt Ltd
NOIDA, Delhi
06.2022 - 01.2023
- Developed and implemented strategies to ensure cost-efficient operations.
- Created monthly reports outlining progress on key initiatives.
- Identified opportunities for process improvements and increased efficiency.
- Collaborated with senior management to develop annual operational plans.
- Conducted regular performance reviews with direct reports.
- Designed reports based on customers' needs using advanced reporting techniques in ServiceNow.
- Participated in cross-functional initiatives to improve overall service delivery processes.
- Identified opportunities for improvement within existing SLAs through data analysis and benchmarking studies.
Technical Support Manager
CompuCom CSI PVT LTD
Pune , India
09.2021 - 06.2022
- Oversaw the performance of 30 staff members.
- Developed, implemented, and monitored service level agreements with clients.
- Monitored support ticket queues, prioritized issues, and ensured adherence to service level agreements (SLAs).
- Monitored dashboard in real time to maintain ASA and manage backlog.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Developed and supported several dashboards on SNOW to uphold SLAs.
Senior Supportre Presentative
Unisys India Pvt Ltd
Hyderabad, India
07.2018 - 01.2021
- Provided technical support to customers over the phone and through email.
- Installed, configured and monitored network devices such as routers and switches.
- Created user accounts, managed passwords, reset user credentials and maintained system security protocols.
- Responded to incoming helpdesk tickets within established SLAs.
- Conducted root cause analysis of complex technical issues to identify solutions or workarounds.
- Conducted multiple knowledge refresher trainings for the existing resources, and conducted end-user training, and trained new employees on support processes, procedures, and knowledge base.
- Contributed towards the service desk towards SDR improvement for the desk and expertise to handle complex issues.
Technical Support Associate
Tech Mahindra Limited
Hyderabad, India
06.2017 - 07.2018
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
- Experienced in handling customer queries and following up on those tickets to ensure it is resolved within a given timeframe.
- Providing feedback to the application team to resolve the issues with the customer service tool.
- Resolved level technical issues with software, hardware, and peripherals.
Education
Bachelor of Technology - Electronics And Communications Engineering
Malla Reddy Collage of Engineering
Hyderabad , India05-2016
Intermediate - MPC
Narayana Junior College
Vijayawada, India03-2012
Secondary School Certificate -
R.R High School
Khammam, INDIA03-2010
Skills
- VoIP systems
- Network installation
- Wireless networking
- Technical training
- Network documentation
- Hardware installation
- Hardware and software configurations
- Service Now
- TCP/IP , DNS , DHCP
- Juniper , Cisco
- IP addressing and subnetting
Timeline
Field Engineer
247 Technologies , Rex , ICT technologies
03.2024 - Current
Associate Manager
NEC Corporation India Pvt Ltd
06.2022 - 01.2023
Technical Support Manager
CompuCom CSI PVT LTD
09.2021 - 06.2022
Senior Supportre Presentative
Unisys India Pvt Ltd
07.2018 - 01.2021
Technical Support Associate
Tech Mahindra Limited
06.2017 - 07.2018
Bachelor of Technology - Electronics And Communications Engineering
Malla Reddy Collage of Engineering
Intermediate - MPC
Narayana Junior College
Secondary School Certificate -
R.R High School
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