Naresh Boodhram
Sydney ,NSW
Summary
Results-driven Technology, Transformation, and Enterprise Architecture Leader with over 20 years of experience in aligning technology solutions with strategic business goals. Proven expertise in digital transformation, IT governance, and enterprise architecture, highlighted by successful large-scale initiatives such as the IT/BSS transformation at MTN Group that enhanced customer satisfaction and operational efficiency. Skilled in leading cross-functional teams and managing complex projects while optimizing IT frameworks to support organizational objectives. Committed to fostering a culture of innovation and compliance to navigate the evolving technological landscape.
Overview
24
24
years of professional experience
Work History
Customer Operations Manager
Ericsson
09.2024 - Current
- Lead the end-to-end Networks and Cloud portfolio to deliver Ericsson’s contract obligations toward our customers.
- Strategic planning and leadership to develop and execute the Key Account(KA) service delivery plan, aligned to the KA Strategy, Network Operations plans, delivering agreed financial and growth targets.
- Lead and collaborate to secure contract and commercial terms that ensure profitable and sustainable business for Ericsson.
- Build relationships of trust and confidence with the customer, proactively engaging with key customer stakeholders around customer needs, Ericsson service delivery value and opportunities, aligned to the KA Strategy and Customer Stakeholder plan.
- Proactively lead, orchestrate and collaborate across Ericsson to deliver KA targets and objectives.
- Effectively and efficiently identify, communicate and mitigate key risks, issues and concerns.
- Proactively and effectively engage with relevant customer stakeholders including to communicate program status, manage customer expectations and update on resolution of key risks, issues, or concerns.
- Through direct / matrix leadership across the Program, inspire high performance, accountability and a Health & Safety culture.
Senior Manager :IT Strategy and Architecture
MTN Group
07.2019 - 08.2024
- As a Senior Manager in IT Strategy and Architecture, key deliverables were on developing digital strategies and evolving the charging, billing, partner, subscription, channel, partner management, VAS, cloud (move to cloud strategy), 5G evolution, and many other areas of BSS within MTN Group.
- Working closely with 20 OPCOs to successfully implement the strategy in line with OPCOs' business objectives for BAU and new growth areas.
- Planning of CapEx and OpEx guidance with the MTN Group and OPCOs.
- Optimization of the infrastructure across the Group and Opcos for all lines of business.
- Consolidating BSS, e.g., subscription, charging central point for GSM, enterprise, and digital (incl. mobile money).
- Implementation of strategies to develop 5G use cases by leveraging the current network infrastructure in a stepwise evolution, together with business requirements.
- Leading BSS network optimization through overall BSS transformation by CRM, converged billing, VOC, and chatbots.
- Rolling out Subscription Manager in 8 OPCOs and removing legacy systems.
- Deployment of the first containerized online charging system in MTN South Sudan.
Head of Revenue Management Africa
Ericsson
06.2017 - 06.2019
- Responsible for the Sales and Delivery of Revenue Management Solution (BSS) for Africa
- Defining the Strategy for the BSS business within Africa
- Working with Key customers to drive and Own the strategy and the roadmap related to BSS Platforms (Charging, Billing platforms, Provisioning, Mediation, Product Catalog, Subscription management, Partner Management and Mobile Money)
- Develop the evolution strategy for the BSS Products - Charging IoT, 5G Usecases
- Develop the integration architecture to API, SOA in order to achieve a seamless and cost efficient architecture
- Manage the Capex and Opex planning for All MTN OPCO
- Work cross functionally with MTN Consumer, Digital and Enterprise to develop and support the requirements
- Formulate delivery programs together with the OpCos to ensure that the solutions are up-to-date and facilitate cost efficient implementation programs with synergies across the different group entities
- Actively manage the key vendor
- Provide input in the selection of suitable technologies and billing solutions and negotiate/manage contracts with vendors accordingly
- Work with the overall solution architect to help identify architecture-related issues, constraints, options and opportunities, own the process to analyse such items and propose a solution that is aligned to the overall billing / revenue assurance solution architecture
Head of OSS/BSS
Ericsson
01.2013 - 01.2017
- Managing customer’s requirements and customer expectations from pre-sales through to the implementation and execution stages of the project
- Proactively engage C- level to drive sales
- Manage the BSS portfolio with regards to Charging, Billing, CRM and Network transformation/Consolidation projects
- Supporting the sales organization as an expert in the solution portfolio, including answering Statement of Compliance documents, developing solution descriptions, writing and reviewing marketing and sales material
- Participation in customer workshops, providing solution and technical expertise and make solution presentations
- Contribute to solution cost estimates, perform business intelligence and analysis of market trends, competitors etc
- Technical responsibility for solution analysis, solution design, delivery, specifications and customer interface from a solution perspective
- Participate in customer projects, including the definition, management and verification of solutions, analyzing the customer’s processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery
- Lead Solution/Sales team in Customer engagements
- Manage Solution Architecture team in Project engagements and Sales Engagements
Senior Solution Architect (OSS/BSS)
Ericsson
01.2008 - 01.2013
- Managing customer’s requirements and customer expectations from pre-sales through to the implementation and execution stages of the project
- Proactively engage C- level to drive sales
- Manage the BSS portfolio with regards to Charging, Billing, CRM and Network transformation/Consolidation projects
- Supporting the sales organization as an expert in the solution portfolio, including answering Statement of Compliance documents, developing solution descriptions, writing and reviewing marketing and sales material
- Participation in customer workshops, providing solution and technical expertise and make solution presentations
- Contribute to solution cost estimates, perform business intelligence and analysis of market trends, competitors etc
- Technical responsibility for solution analysis, solution design, delivery, specifications and customer interface from a solution perspective
- Participate in customer projects, including the definition, management and verification of solutions, analyzing the customer’s processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery
- Lead Solution/Sales team in Customer engagements
- Manage Solution Architecture team in Project engagements and Sales Engagements
Service Development Specialist
Vodacom
01.2008 - 12.2008
R&D Engineer 3
Nokia Siemens Networks
01.2005 - 01.2008
BSS Support Engineer
Cell C (Pty) Ltd
01.2003 - 01.2005
BSS Commissioning Technician
Siemens Telecommunications
01.2001 - 01.2003
Education
Bachelor of Technology - Electronic Engineering(Computer Systems)
Durban University of Technology
01.2011
ND - Electronic Engineering(Computer Systems)
ML Sultan Technikon
01.2002
Skills
- IT and Digital Transformation
- BSS transformation with Cloud migration
- IT and Network Architecture
- 5G deployment Strategies
- Team leadership
- Budgeting and cost control
- Business development
- Change management
- Stakeholder engagement
- Operations management
- Strategic planning
- Sales strategy
- Revenue growth
- Network operations
Timeline
Customer Operations Manager
Ericsson
09.2024 - Current
Senior Manager :IT Strategy and Architecture
MTN Group
07.2019 - 08.2024
Head of Revenue Management Africa
Ericsson
06.2017 - 06.2019
Head of OSS/BSS
Ericsson
01.2013 - 01.2017
Senior Solution Architect (OSS/BSS)
Ericsson
01.2008 - 01.2013
Service Development Specialist
Vodacom
01.2008 - 12.2008
R&D Engineer 3
Nokia Siemens Networks
01.2005 - 01.2008
BSS Support Engineer
Cell C (Pty) Ltd
01.2003 - 01.2005
BSS Commissioning Technician
Siemens Telecommunications
01.2001 - 01.2003
Bachelor of Technology - Electronic Engineering(Computer Systems)
Durban University of Technology
ND - Electronic Engineering(Computer Systems)
ML Sultan Technikon
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