Naresh Katha
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
IT Help Desk Agent
Weltraum
02.2022 - Current
- Managed high levels of call flow and responded all kind of Level 1 technical support needs of the store users.
- Assisted ALDI in-store employees
- in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Maintaining a history of incidents and report in ServiceNOW (SNOW) and ABARA - an internal ticketing system.
- Determined hardware and software issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary network outage.
- Resolved diverse range of technical issues across multiple systems and applications in the ALDI stores.
- Accurately document user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Perform day-to-day monitoring, management, administration and support of alarm systems.
Coordinator
Officeworks
10.2015 - 01.2022
- Coordinate service delivery across variety areas of the store.
- Coached employees through day-to-day work and complex problems.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business development by building and maintaining relationships with business customers
- Managed day-to-day staffing and handled scheduling for all store employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Assistant Restaurant Manager
Hungry Jack's
07.2012 - 08.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, rostering and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Ensuring that the delivery of services align with company policies and procedures.
- Kept facility compliant with health codes, sanitation requirements and company policies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food wastage
Education
Master's in Information And Communication Techno -
LaTrobe University
Melbourne, VIC07.2014
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Hyderabad06.2011
Skills
- Technical Support
- Software Installation
- Ticket Support System Management
- Technical Troubleshooting
- Network Diagnostics
- User Credential Management
- Application Support
- Hardware Diagnostics
- Point of Sale (POS) Systems
- Thin Clients
- Virtual Machines
- Mobile Device Management
- EFTPOS Pin pads
Timeline
IT Help Desk Agent
Weltraum
02.2022 - Current
Coordinator
Officeworks
10.2015 - 01.2022
Assistant Restaurant Manager
Hungry Jack's
07.2012 - 08.2017
Master's in Information And Communication Techno -
LaTrobe University
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University