Naresh Namsani

👨‍💼 Professional Summary:
Naresh is a seasoned IT professional with an impressive track record of over 10 years in the banking and treasury domain. With a solid background in SQL/ETL development and CI work, he possesses extensive knowledge of banking and treasury operations. Throughout his career, Naresh has excelled in various pivotal roles, including Senior Developer, IT Service Manager, IT Service Delivery Manager, and Service Owner for WIB Treasury during his 5+ years at Westpac in Sydney, Australia.

🚀Career Progression: Senior Developer ➡️ IT Operations Manager ➡️ Treasury and Finance L2 Lead:
During his 5+ years at Westpac in Sydney, Australia, Naresh showcased a profound understanding of the banking and treasury domain, acquiring comprehensive knowledge of 35+ treasury systems and their interdependencies. He demonstrated exceptional skills in impact analysis, daily operations management, and effective coordination with a diverse team comprising treasury business members, IT professionals, and operations team members. Naresh's expertise extends to proficiently handling Major Incidents, Problem Management, executing Business Continuity Plans (BCP), and Disaster Management (DR) plans, ensuring seamless operations and efficient issue resolution.

🔑 Westpac WIB T&F Run Manager:
Over the past one and half year, Naresh has made significant contributions as a Service Owner and Program Manager for a renowned Australian national bank. In this capacity, he successfully oversaw a large program encompassing multiple cross-functional work streams, from meticulous planning and requirement definition to ensuring sustainable long-term outcomes. Naresh's strategic acumen and meticulous attention to detail played a pivotal role in achieving program objectives and delivering outstanding results.

🏦Domain Expertise:
Combining his extensive experience in the banking and treasury sector with his technical prowess and exceptional leadership skills, Naresh possesses a unique fusion of domain expertise and IT acumen. Naresh's unwavering dedication and remarkable skill set position him as a catalyst for success in the realms of banking, treasury, and data engineering, making him an invaluable asset to any organization.

• Meeting the technology and customer/business expectation
• Keep balance between technical and business talk
• Available 24*7 for client escalation and keep timely updating progress on mitigation plan for any Risk and issue
• Arrange biweekly meeting with all stockholders, business owner, get team feedback and handle Escalation if any
• Involved in driving application level dr (disaster recovery) and BCP(business continuity plan) Related activities
• Confirm the gating (OGATE) process for production implementation of Projects delivered by change team and minor enhancements & bug fixes Delivered by run team
• Leading governance meeting to manage/track all laid KPI
• Coordinate for weekly deep dive of INCIDENT trend and improvement action plan
• Closely track overall service level management and look for improvement of overall Customer Satisfaction
• Collect, document, manage and produce technical specifications and system documentation
• Business process management and re-engineering
• Maintain quality documentation of processes
• Ability to thrive in a fast paced, unstructured, environment
• Demonstrated skills in working within SLA's and ITIL processes
• Delivery of new or changes to end-to-end services across all service lines and providers
• Management of end-to-end services to meet agreed service levels
• Support sourcing, evaluation and selection of new service providers; Managing service risk management and compliance; and Relationship management across the organization and with external stakeholders
• Actively participate in the various internal and external review and auditing processes
• Application availability and application monitoring activities
• Focus on continual improvement, automation, ticket reduction, BAU process streamlining, quick wins Though automation delivery, etc.