Dynamic IT Service Manager and Problem Management Lead with over 10 years of success in delivering resilient, high-performing IT environments within financial services and enterprise sectors. Expertise includes end-to-end incident and problem management, disaster recovery planning, service continuity, and cloud infrastructure transitions. Proven ability to drive complex project delivery, such as service migrations, tooling upgrades, and workplace transformation initiatives, while implementing ITIL-aligned governance to mitigate risks through root cause analysis. Confident communicator and hands-on leader dedicated to aligning technology operations with business outcomes to enhance uptime, user experience, and long-term operational resilience.
Professional IT expert with focus on delivering high-quality service management solutions. Known for improving operational efficiency and enhancing user experience. Strong collaborator who adapts to changing needs and drives team success. Proficient in ITIL processes and project management.