NARESH NIGIDALA
Gold Coast,QLD
Summary
Highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BP Fuel Station
LABRADOR, QLD
11.2020 - Current
- Showcasing an approachable, positive attitude towards serving clients, whilst fostering a customer-centric culture by exhibiting a high degree of integrity, trustworthiness, and professionalism in the workplace
- Demonstrating strong focus on customer satisfaction, identifying and preventing problems while striving for continuous improvement resulting to improved results for the business, clients and staff
- Driving ongoing outcomes by delivering excellent customer service at all levels, while providing and supporting service behaviours that are above and beyond customer satisfaction and retention
- Cultivating and maintaining professional working relationships with new and existing clients, providing high quality and continuous improvement in service delivery, resulting in positive outcomes
- Displaying well-developed skills in prioritising conflicting needs and handling matters expeditiously, proactively, and with a consistent follow-through on processes for successful completion of tasks in a high-pressure environment
- Responding promptly to customer queries, needs, and expectations in a polite manner, while striving to find creative ways to accommodate any reasonable requests by suggesting and promoting products and services to increase profitability
Customer Service Representative
United Fuel Station
LABRADOR, QLD
03.2019 - 10.2020
- Displaying industry expertise and understanding in providing resolution to complex customer complaints and problems, saving valuable time and increasing the productivity of the organization
- Successfully displaying empathy and a high Emotional Intelligence Quotient (EQ) in order to provide expert service to clients in a high-pressure environment, ensuring that they feel comfortable and have a positive experience
- Utilizing all available resources to maximise customer satisfaction and reach targets while professionally handling customer issues and complaints by providing an immediate action plan and going the extra mile
- Developing and enhancing the organizational reputation by accepting ownership for achieving new and different requests and exploring opportunities towards adding value to job accomplishments
- Creating and documenting accurate records of customer interaction, as well as maintaining appropriate knowledge of all products and services to resolve any client questions or concerns in a professional and timely manner
Education
Master of Science - Computer Science And Engineering
JNTU
Hyderabad,India.11.2016
Bachelor of Science - Computer Science And Engineering
JNTU
Hyderabad,India.05.2013
Skills
Core Qualifications
- Extensive computer installation ad maintenance experience
- Strong familiarity with workstation setup and computer hardware and software applications
- Excellent proficiency in software packages of major clients
- Superior skills in repairing peripheral computer equipment such as modems, printers, and scanners
- Exceptional skills in installing and maintaining hardware and network cables
- Strong troubleshooting and analytical abilities
References
SANDEEP ATLURI United Fuel Station
MANAGER +61433045999
VINEETH JAKKU B.P Fuel Station
Customer Service Representative +61450203550
Timeline
Customer Service Representative
BP Fuel Station
11.2020 - Current
Customer Service Representative
United Fuel Station
03.2019 - 10.2020
Master of Science - Computer Science And Engineering
JNTU
Bachelor of Science - Computer Science And Engineering
JNTU
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