Narges Zamaninaghani
Summary
Diligent Branch customer service associate with background in Branch Customer Service. Skilled in addressing customer inquiries and resolving issues efficiently, contributing to positive customer experience. Demonstrated expertise in managing customer accounts and handling transactions accurately. Proven ability to communicate effectively and build strong customer relationships.
Overview
14
14
years of professional experience
Work History
Associate Accountant
Compax Tax Agent
11.2015 - 03.2024
- Assisted in maintaining accurate financial records by processing accounts payable and receivable transactions.
- Provided assistance in tax preparation, compiling required information for both state and federal filings.
- Reduced outstanding client balances by diligently monitoring accounts receivable aging reports and following up on overdue payments.
- Enhanced communication among team members by participating in regular meetings to discuss project updates and address any challenges encountered.
Branch Customer Service Representative
Mellat Bank
03.2010 - 05.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers on various banking products and services, enabling informed decisionmaking.
- Processed transactions accurately and securely, maintaining strict adherence to financial regulations and bank policies.
- .Continuously met or exceeded individual sales goals while contributing to overall branch success.
- Strengthened customer relationships through personalized service and follow-up communications.
- Provided exceptional support during peak periods, handling a high volume of customer requests without compromising quality of service.
- Delivered prompt service to prioritize customer needs.
Education
BBA - Financial Management
Tehran University
Tehran04.2010
Skills
- Microsoft Excel expertise
- Auditing procedures
- Cost accounting
- QuickBooks proficiency
- Financial statement preparation
- Balance sheets
- Tax filing
- Accounting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Associate Accountant
Compax Tax Agent
11.2015 - 03.2024
Branch Customer Service Representative
Mellat Bank
03.2010 - 05.2015
BBA - Financial Management
Tehran University
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