Nargesh Tanukar
Padstow,NSW
Summary
- Excellent communication and listening skills.
- Good customer service and sales skills.
- MS Excel/ MS Word
- Great organization skills and the ability to memorize stock
- Exceptionally friendly, helpful, polite and patient.
- Data Entry
- Marketing and sales
Hardworking Wait Staff with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Wait Staff Member
The Squire's Landing
Circular Quay
06.2022 - Current
- Greeted customers, provided menus, and answered questions about menu items.
- Ensured all tables were properly set up with silverware, glasses, and napkins.
- Informed guests of daily specials and menu changes.
- Took orders accurately and efficiently communicated to kitchen staff or bar staff.
- Delivered food and beverages in a timely manner while checking back with customers to ensure satisfaction.
- Assisted in setting up special events such as banquets or buffets for large groups of people.
- Provided excellent customer service by attending to the needs of guests promptly and courteously.
- Resolved any customer complaints professionally and efficiently.
- Adhered to safety regulations when handling food and beverage items.
- Maintained cleanliness of dining area during shift including wiping down tables, chairs, and counters as needed.
- Checked identification for alcohol purchases according to company policy.
- Worked closely with kitchen staff to ensure accurate timeliness of food deliveries from kitchen to table.
- Assisted other waitstaff members when needed during busy times or on large parties.
- Performed opening and closing duties such as setting up condiment bottles, filling salt and pepper shakers, restocking supplies.
- Processed payments using POS system accurately calculating taxes and discounts.
- Monitored dining room activity ensuring that all guests receive prompt attention.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Kitchen Hand
The Oxford Hotel
Mt Drummoyne, NSW
10.2023 - 02.2024
- Took and recorded temperatures of food, refrigerators and freezers.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Monitored temperatures of prepared food and cold-storage areas.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Kitchen Assistant
Vital Move
Sydenham, NSW
08.2022 - 11.2023
- Prepared food items consistently following recipe cards and production and portion standards.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Maintained kitchen sanitation standards to ensure safety of staff and customers.
- Inspected equipment daily to make sure it was clean and in good working condition.
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
- Disposed of garbage in accordance with established procedures.
- Assisted chefs with line cooking during busy periods in the restaurant.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
Education
Diploma of Hospitality Management - Hospitality Administration And Management
Western Sydney College
Sydney, NSW04-2024
Certificate IV in Kitchen Management - Hospitality
Western Sydney College
Sydney, NSW12-2023
Skills
- Customer Service
- Customer Support
- Escalated Customer Concerns
- Retail Sales Customer Service
- Customer Relations
- Menu Presentation
- Menu Memorization
- Dining Customer Service
- Food Station Setup
- Tableside Service
- Special Dietary Requirements
- Menu Knowledge
- Order Accuracy
- Customer Satisfaction
- Safety Precautions And Measures
- Food Safety Understanding
- Kitchen Equipment Expertise
Personal Qualifications
- High schooling: ACE Higher Secondary School
- Hotel management training course from Lincoln Academy of Culinary and Hospitality Management, Kathmandu Nepal
- Basic Barista Course from Global Coffee Academy Pvt Ltd.
- Responsible Service of Alcohol
- Certificate IV in Comercial Cookery
Availability
Upon Request
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Professional
Certification
- RSA (Responsible Service of Alcohol)
- Barrista course from Koffee Academy
- Certificate IV in Commercial Cookery
- Hospitality Course from LIncoln Culinary School
References
References available upon request.
Timeline
Kitchen Hand
The Oxford Hotel
10.2023 - 02.2024
Kitchen Assistant
Vital Move
08.2022 - 11.2023
Senior Wait Staff Member
The Squire's Landing
06.2022 - Current
Diploma of Hospitality Management - Hospitality Administration And Management
Western Sydney College
Certificate IV in Kitchen Management - Hospitality
Western Sydney College
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