Narin Ayik
Allawah,NSW
Summary
Versatile and dynamic, with a proven track record at Commonwealth Bank in enhancing customer experience through exceptional organization and empathy. Expert in innovative lesson planning and motivating students, demonstrated at Fenerbahce College. Achieved significant improvements in time management and customer satisfaction, leveraging detail-oriented mindset and collaborative learning skills.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Rozelle Service Centre
01.2017 - 10.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
Language Instructor
Fenerbahce College
09.2018 - 08.2020
- Established a positive classroom environment that promoted respect, collaboration, and open communication among students from diverse backgrounds.
- Developed personalized lesson plans for individual students to address their specific needs and improve overall performance, including students with learning disabilities.
- Organized extracurricular activities such as language clubs or cultural events, enhancing students'' connection to the target culture outside of the classroom setting.
- Created language arts lesson plans for students with learning disabilities, to adhere to curriculum standards and build interest in learning.
Sales Assistant
Harvey Norman Flagship Store Auburn
04.2013 - 04.2017
- Established rapport with customers using active listening and interpersonal skills.
- Processed transactions accurately while maintaining a high level of customer service..
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
Customer Service Specialist
Commonwealth Bank
04.2011 - 02.2013
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
High School Diploma -
Bethany College
Hurstville, NSW11-2007
Skills
- Time management expertise
- Detail-oriented mindset
- Exceptional organization
- Commitment to quality and service
- Motivating students
- Collaborative learning
- Innovative lesson planning
- Project-based learning
- Student rapport
- Student needs assessment
- Community involvement
- Testing and grading
- Literacy development
- Behavioral support
- Professional boundaries
Timeline
Language Instructor
Fenerbahce College
09.2018 - 08.2020
Personal Assistant
Rozelle Service Centre
01.2017 - 10.2024
Sales Assistant
Harvey Norman Flagship Store Auburn
04.2013 - 04.2017
Customer Service Specialist
Commonwealth Bank
04.2011 - 02.2013
High School Diploma -
Bethany College
Similar Profiles
Sofia ThomasSofia Thomas
Bartender at Totti’s RozelleBartender at Totti’s Rozelle
Purnima KshetriPurnima Kshetri
Educator at Little Zaks Academy RozelleEducator at Little Zaks Academy Rozelle
Shibani BrahmaShibani Brahma
Senior Analyst- Wealth Management- Private Banking at Barclays Global Service CentreSenior Analyst- Wealth Management- Private Banking at Barclays Global Service Centre