NARINDER KAUR
Perth
Summary
Dynamic professional with a proven track record at Woolworths Supermarket, excelling in customer service and team leadership. Recognized for enhancing team productivity through effective training and streamlined operations. Possesses strong problem-solving abilities and a clean driving record, ensuring timely deliveries and exceptional client satisfaction.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
16
16
years of professional experience
Work History
Delivery Driver
DoorDash
08.2023 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
2IC Manager
Woolworths Supermarket
09.2013 - 08.2015
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Coordinated with HR teams to attract top talent through recruitment drives while retaining existing employees through retention programs.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
2IC Manager
Woolworths Supermarket
10.2008 - 09.2013
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Arts - Bachelor of Education
CHITKARA UNIVERSITY,
RAJPURA04-2004
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Punctual and reliable
- Problem-solving
Timeline
Delivery Driver
DoorDash
08.2023 - 12.2024
2IC Manager
Woolworths Supermarket
09.2013 - 08.2015
2IC Manager
Woolworths Supermarket
10.2008 - 09.2013
Bachelor of Arts - Bachelor of Education
CHITKARA UNIVERSITY,
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