Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Narisara Jaksunil

Newmarket,QLD

Summary

Service-centric Restaurant Supervisor with 4 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Thai On Grove
04.2022 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Served consistent portions following recipes and control standards.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Food and Beverage Attendant

Tarragndi Thai Restaurant
07.2021 - 04.2022
  • Arranged tables and chairs for special occasions and events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments for orders and provided customers with change and receipts tp establish proof of transaction.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted wait staff with timely food delivery and guest requests.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.

Food and Beverage Attendant

Halo Ground Coffee
10.2021 - 03.2022
  • Arranged tables and chairs for special occasions and events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Processed payments for orders and provided customers with change.
  • Assisted customers with carry-out service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Established rapport with customers by providing friendly and attentive service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Kitchen Hand

Thai Pan Kitchen
02.2021 - 02.2022
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed food safety practices and sanitation guidelines.
  • Lifted and carried heavy materials.
  • Removed trash and cleaned kitchen garbage containers.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Monitored food temperature, discarding items not stored correctly.
  • Cleaned and maintained work areas, equipment and utensils.
  • Trained new staff on food preparation and safety procedures.
  • Followed recipes and chef instructions to prepare food correctly.
  • Stocked and rotated food items according to expiration dates.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

Cook

Crypto Coffee
08.2021 - 10.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed opening and closing shift kitchen tasks.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Communicated closely with servers to fully understand special orders for customers.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Kitchen Hand and Cashier

Sushi Deli
03.2020 - 06.2021
  • Followed recipes and chef instructions to prepare food correctly.
  • Stocked and rotated food items according to expiration dates.
  • Monitored food temperatures and quality throughout shifts.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Lifted and carried heavy materials.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Removed trash and cleaned kitchen garbage containers.

Front and Kitchen Attendant

Green Paw Paw
07.2020 - 02.2021
  • Learned other teammates' work tasks to train as backup.
  • Prepared dishes for catering events or during high-volume shifts.
  • Transported food items from storage areas to kitchen for prepping.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Arranged tables and chairs for special occasions and events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Followed food safety practices and sanitation guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperature, discarding items not stored correctly.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Plated and presented food following chef requirements.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and maintained work areas, equipment and utensils.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately

Food and Beverage Attendant

Phat Elephant
11.2019 - 03.2020
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Processed payments and provided receipts to establish proof of transaction.
  • Assisted with bussing tables and cleaning up spills.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Food and Beverage Server

Kinn Thai Restaurant North Lakes
10.2018 - 11.2019
  • Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Greeted guests warmly to foster welcoming environment.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

BBA - Business Management

James Cook University
349 Queen St. Brisbane QLD 4000
09.2021

Advanced Diploma - Business

Russo Business School
349 Queen St. Brisbane QLD 4000
10.2019

Skills

  • Task Delegation
  • Customer Service
  • Quality Assurance
  • Staff Supervision
  • Operational Reporting
  • Health and Safety Standards
  • Staff Training
  • Work Schedule Creation
  • Problem Resolution
  • Hospitality Management
  • Performance Monitoring
  • Team Coordination

Certification

  • Barista Course
  • Responsible Service of Alcohol
  • Food Safety
  • Covid Safe

Languages

Thai
Native or Bilingual
English
Professional Working

Timeline

Restaurant Supervisor

Thai On Grove
04.2022 - Current

Food and Beverage Attendant

Halo Ground Coffee
10.2021 - 03.2022

Cook

Crypto Coffee
08.2021 - 10.2021

Food and Beverage Attendant

Tarragndi Thai Restaurant
07.2021 - 04.2022

Kitchen Hand

Thai Pan Kitchen
02.2021 - 02.2022

Front and Kitchen Attendant

Green Paw Paw
07.2020 - 02.2021

Kitchen Hand and Cashier

Sushi Deli
03.2020 - 06.2021

Food and Beverage Attendant

Phat Elephant
11.2019 - 03.2020

Food and Beverage Server

Kinn Thai Restaurant North Lakes
10.2018 - 11.2019

BBA - Business Management

James Cook University

Advanced Diploma - Business

Russo Business School

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Narisara Jaksunil