Narjes Rastegar
Geelong,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
11
11
years of professional experience
Work History
Sales Associate
Dr Yazdani Drugstore Pharmacy
2019.02 - 2023.05
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed efficient cash register operations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative Lead
Aban Herbal Medicine Group
2014.02 - 2019.02
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assessed customer service data to identify and address improvement opportunities.
Cashier
Abrisham Cosmetics
2012.02 - 2014.02
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Midwifery
Azad University
Semnan06.2005
Skills
- Sales expertise
- Guest Relations
- Merchandise Rentals
- Engaging with Diverse Customers
- Negotiation Tactics
- Relationship Building
- Friendly and Helpful
- Problem-Solving
Reference
Will be provided upon request.
Timeline
Sales Associate
Dr Yazdani Drugstore Pharmacy
2019.02 - 2023.05
Customer Service Representative Lead
Aban Herbal Medicine Group
2014.02 - 2019.02
Cashier
Abrisham Cosmetics
2012.02 - 2014.02
Bachelor of Science - Midwifery
Azad University
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