Narmolly Halafihi
Brisbane,QLD
Summary
Knowledgeable and dedicated customer service professional with solid experience in Customer Service. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Probe Group Ltd PTY - Flybuys Group
11.2022 - Current
- First point of contact for new and existing members and assisting them with various enquiries about their accounts, and general information about the loyalty program
- Securely and accurately verifying member’s personal details on a daily basis
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Home Assistant
Family Clean
11.2021 - 11.2022
- First point of contact for clients over the phone and face to face to schedule their first or subsequent service. Also providing clients with full availability to answer any and all enquiries
- Working efficiently and effectively independently to a strict time limit, performing various domestic tasks for clients
- Performing repetitive tasks for regular clients however always completing additional services when time permits
- Working independently completing set tasks in a timely manner, allowing extra jobs to be completed within the given time frame.
- Creating tailored schedules for each client and individual plans to organise and clean their home
- Building strong rapport and trust with clients as most work is performed independently and unsupervised
Pick Packer
TIMG
11.2019 - 03.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
High School Diploma -
Marcellin College
Auckland, New Zealand12.2011
Skills
- Excellent customer Service experience within a fast-paced call centre environment
- Outstanding communication skills
- Empathetic and genuine approach and ability to build rapport with members
- Strong customer Complaint Resolution skills
Timeline
Customer Service Agent
Probe Group Ltd PTY - Flybuys Group
11.2022 - Current
Home Assistant
Family Clean
11.2021 - 11.2022
Pick Packer
TIMG
11.2019 - 03.2021
High School Diploma -
Marcellin College
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