Summary
Overview
Work History
Education
Skills
Timeline
Generic

Narongkorn Thaipun

Summary

In summary, in order for me to grow as a person and as a hospitality student, I'm looking for work as an experienced professional. To put the knowledge and skills I've gained over the last three or more years—and will continue to improve as I finish my studies—to good use. Waiter I am looking to the horizon to grow my knowledge, learn more, and be able to help others be the very best that they can be at work and outside of work. A hardworking kitchen supervisor is driven to maximize guest satisfaction with exceptional food. Train, discipline, and motivate team members to new levels of excellence. proven history of innovative dishes, effective leadership, and maximized productivity. energetic kitchen professional with excellent leadership and organizational skills. focused on increasing team productivity while meeting exacting standards for presentation and taste. accomplished multitasker with a disciplined approach. Background includes improving performance, reducing costs, and eliminating waste. to maximize the profitability of food service operations. strategic planner with superior communication and problem-solving abilities. detail-oriented team player with strong organizational skills. ability to handle multiple projects simultaneously with a high degree of accuracy. An organized and dependable candidate is successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals. to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Talented servers bring skills in order management, payment processing, and upselling. knowledgeable about handling special dietary requirements and general food safety standards. Keep abreast of menu offerings and continuously make recommendations that are tailored to the needs of specific customers.

Overview

9
9
years of professional experience

Work History

Food and Beverage Team Leader

Novotel & Ibis Melbourne Central
01.2023 - Current
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Assisted with bussing tables and cleaning up spills.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Senior Section Waitstaff

Rockpool
02.2022 - 02.2023
  • As a experienced section Waiter you need to be aware of your surroundings and service needs and communicate to any team members if necessary and to understand that you are not the only one there working and to understand the customer needs and make them comfortable and happy to deliver an amazing service to tell there friends and family
  • And to answer any questions that the customer or team members may ask you in service and treat every single teammate the same way as you like to be treated
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Successfully operated heavy equipment such as forklifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Delivered services to customer locations within specific timeframes.

Internship Student

The Ascott Limited
10.2022 - 12.2022
  • As a intern revenue and distribution I have learnt a lot about the operating systems and how they work and how they impact on our business and customer lives when booking and to look at the data and to grow and to understand how we can improve on our side to help the business to grow
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Supported with creating project marketing materials to promote services.
  • Developed and maintained relationships with key internal stakeholders.
  • Sorted, organized, and maintained files.
  • Facilitated successful completion of projects from concept to launch.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.

Bell Attendant

Westin Hotel
09.2022 - 11.2022
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Escorted guests to assigned rooms and transported luggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Cashier

AAMI Stadium
01.2021 - 12.2022
  • As a cashier I meet a lot of customer from everywhere
  • Skill, computer, people skill, uniform.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

GMHBA
04.2021 - 08.2022
  • As a cashier you will need to check before you start to check your stock take and to get your cashier ready for service and to greet the customer when paying and say enjoy the game.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Room Service Attendant

Accor Hotels
12.2021 - 03.2022
  • Replenished condiments and other supplies at tables and service bars.
  • Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Answered quests inquiries and questions about hotel's menu.

Kitchen Porter

Australian Venue Co
09.2021 - 01.2022
  • As a kitchen porter my job is to do peeping and cleaning the dishes and to clean the kitchen equipment.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Transported food items from storage areas to kitchen for prepping.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Followed recipes and chef instructions to prepare food correctly.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Operated kitchen equipment in accordance with manufacturer instructions.

Kitchen Assistant

Thai hut resturaunt
01.2017 - 03.2021
  • Before you start service you will make saw that your station is ready for service and to double check again with the peeping and to make sure that the front of house is ready to open.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Followed recipes and chef instructions to prepare food correctly.

Education

Bachelor - BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT

William Angliss Institute of TAFE
Melbourne, VIC
12.2026

Diploma - DIPLOMA OF HOSPITALITY MANAGEMENT - ANGLISS

William Angliss Institute of TAFE
Melbourne, VIC
12.2022

Certificate II in Kitchen Operations - Hospitality

William Angliss Institute of TAFE
12.2021

Vcal - Vcal Senior

William Angliss Institute of TAFE
Melbourne, VIC
12.2021

Certificate I in Hospitality - Hospitality

William Angliss Insititute of TAFE
Melbourne, VIC
11.2020

Vcal - Vcal Intermediate

William Angliss Institute of TAFE
Melbourne, VIC
12.2020

RSA - undefined

Angliss International Hotel School

Licences & certifications Responsible Service of Alcohol Certificate - undefined

William Angliss Institute

Skills

  • Thai, Kitchen Operations,
  • Kitchens Services, Wine Knowledge, Time Management, High Volume Restaurants, Multitasking, Organised, Communication Skills, Ability to Work At A Fast Pace, Resilience, POS Systems, Food Provenance, Self Motivation, Customer Service, Adaptability, Multi-Plate Serving, Team work, Team Leadership, Food Safety, Food Systems, Food knowledge, Customer Service
  • Languages English
  • Food and Beverage Orders
  • Chef Consultations
  • Portion Sizes
  • Guest Relations Management
  • Banquet Coordination
  • Safe Food Handling Practices
  • Beverage Preparation
  • Preventive Maintenance
  • Booking Procedures
  • Guest Satisfaction
  • Hiring and Terminations
  • Cost Efficiency
  • Standard Operating Procedures Proficient
  • Patron Experiences
  • Closing Procedures
  • Task Delegation
  • Food Safety and Quality
  • Knowledge of Candidates
  • Brand Loyalty
  • Greeting and Seating Guests
  • Food Spoilage Prevention
  • Weekly Menu Preparation
  • Equipment Preparation
  • Dining Area Cleaning Supervision
  • Promotions and Specials
  • Disciplinary Write-Ups
  • Kitchen Staff Supervision

Timeline

Food and Beverage Team Leader

Novotel & Ibis Melbourne Central
01.2023 - Current

Internship Student

The Ascott Limited
10.2022 - 12.2022

Bell Attendant

Westin Hotel
09.2022 - 11.2022

Senior Section Waitstaff

Rockpool
02.2022 - 02.2023

Room Service Attendant

Accor Hotels
12.2021 - 03.2022

Kitchen Porter

Australian Venue Co
09.2021 - 01.2022

Cashier

GMHBA
04.2021 - 08.2022

Cashier

AAMI Stadium
01.2021 - 12.2022

Kitchen Assistant

Thai hut resturaunt
01.2017 - 03.2021

Bachelor - BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT

William Angliss Institute of TAFE

Diploma - DIPLOMA OF HOSPITALITY MANAGEMENT - ANGLISS

William Angliss Institute of TAFE

Certificate II in Kitchen Operations - Hospitality

William Angliss Institute of TAFE

Vcal - Vcal Senior

William Angliss Institute of TAFE

Certificate I in Hospitality - Hospitality

William Angliss Insititute of TAFE

Vcal - Vcal Intermediate

William Angliss Institute of TAFE

RSA - undefined

Angliss International Hotel School

Licences & certifications Responsible Service of Alcohol Certificate - undefined

William Angliss Institute
Narongkorn Thaipun