Naruse Matsushita
Sydney,NSW
Summary
Working Holiday417 untill march 2027.
Full time[Mon-Sun incliding public holiday]
Friendly and hardworking professional with experience in customer service, team leadership, and operations management in fast-paced environments. Skilled in handling customer requests and complaints, training new staff, and managing responsibilities efficiently. Adaptable and quick to learn, seeking opportunities to contribute to a dynamic team across various industries in Sydney.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Restaurant All-rounder
Shabu-Shabu Buffet Restaurant – Universal Studios Japan
Osaka
06.2024 - Current
- Delivered friendly customer service by greeting guests upon arrival.
- Guided customers to tables while explaining buffet system details.
- Served meat dishes and beverages, ensuring timely delivery to patrons.
- Operated cash register efficiently and processed payments accurately.
- Prepared sushi and assisted with various food preparation tasks.
- Refilled vegetables and maintained cleanliness of buffet area.
- Resolved customer complaints professionally to enhance satisfaction.
- Maintained organization in kitchen areas by washing dishes regularly.
Donut Shop Staff
Mister Donut
Osaka
04.2023 - Current
- Provided friendly and efficient customer service in a busy store
- Operated the cash register and handled customer payments
- Prepared and served coffee and other beverages
- Served donuts and other food items to customers
- Handled customer complaints and resolved issues professionally
- Responsible for closing duties including cleaning and cash register balancing
- Trained and supervised approximately 15 new staff members
- Worked as a shift leader and supported store operations during assigned shifts
- Maintained store cleanliness including tables and service areas
Education
Bachelor of Arts - Foreign Languages And Literatures
Kansaigaidai University
Osaka03-2028
Skills
- Effective communication
- Customer service
- Team leadership
- Problem resolution
- Food and beverage preparation
- Cash handling
- Language proficiency
- Cultural awareness
Certification
RSA (Responsible Service of Alcohol) – NSW
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Restaurant All-rounder
Shabu-Shabu Buffet Restaurant – Universal Studios Japan
06.2024 - Current
Donut Shop Staff
Mister Donut
04.2023 - Current
Bachelor of Arts - Foreign Languages And Literatures
Kansaigaidai University