Nas Sanaie
Wheelers Hill,Australia
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Store Manager
LOVISA PTY LIMITED
05.2022 - 07.2023
- Responsible for managing team, meeting sales goals, maintaining product knowledge, and ensuring customer satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Receptionist
LINKEDIN
08.2021 - 05.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Workplace Ambassador
AMAZON WEB SERVICES
11.2020 - 08.2021
- Responsible for organizing events/meetings, managing front office, handling calls, and maintaining office supplies.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Kept reception area clean and neat to give visitors positive first impression.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Seasonal
EPICURE - CORPORATE SUITES
03.2019 - 03.2021
- Responsible for preparing and organizing suites, providing VIP customer service, and facilitating group meetings.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
Part-time
NANDOS
02.2017 - 01.2021
- Provided customer service, resolved complex inquiries and complaints, supervised team, and ensured restaurant functionality.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
Education
Bachelor of Psychology - Psychological Science
Deakin University
Melbourne, VICDiploma of Health Science -
Deakin University
Melbourne, VICHigh School Diploma -
Glen Waverley Secondary College
Glen Waverley, VICSkills
- Store Merchandising
- Loss Prevention
- Project Management
- Customer Service Management
- Talent Recruitment
- Strategic Thinker
- Bank Deposit Procedures
- Inventory Control
- Pricing Strategies
- Store Operations
- Process Improvements
- Budget Development
Accomplishments
- Bachelor of Psychological Science - Deakin University
- Diploma Of Health Science - Deakin College
- Year 12 VCE - Glen Waverley Secondary College
Personal Information
- Available: Full-time work/ Part time
- Citizenship: Australia
References
- LOVISA, Niki, Manager, 0427 167 936
- LINKEDIN, Jay, Manager, 0401 600 595
- Nandos, Arvind, Supervisor, 0423 848 021
Timeline
Store Manager
LOVISA PTY LIMITED
05.2022 - 07.2023
Receptionist
LINKEDIN
08.2021 - 05.2022
Workplace Ambassador
AMAZON WEB SERVICES
11.2020 - 08.2021
Seasonal
EPICURE - CORPORATE SUITES
03.2019 - 03.2021
Part-time
NANDOS
02.2017 - 01.2021
Bachelor of Psychology - Psychological Science
Deakin University
Diploma of Health Science -
Deakin University
High School Diploma -
Glen Waverley Secondary College
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