Naseer M
Summary
Accomplished Technology Leader with extensive experience establishing and implementing operational strategies to drive organisational growth and optimal exploitation of emerging technologies. Extensive expertise in overseeing IT operations, IT Service Management using ITIL, Technology Business Development and Application Development including full P&L management. Professional at building new and refining existing technology solutions and their accompanying processes that span the life cycle to deliver value to end users and other stakeholders.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Technology Officer
Corporate Alliance Group Pty Ltd.
08.2024 - 10.2024
- Technology Strategy and Innovation: Defined and executed Corporate Alliance’s Technological vision
- Researched & identified the emerging IT trends, assessing their relevance to the business, and recommending innovative solutions that provide a competitive edge to the business in the Market
- Team Leadership and Management: Lead and managed the technology team that included Product Manager, Architect and offshore software developers
- Provided guidance, mentorship, and resources to ensure efficient and effective project execution
- Technical Architecture & Infrastructure: Redesigned Corporate Alliance’s Technical architecture and infrastructure, ensuring scalability, security, and reliability
- Adopted suitable technologies that streamlined operations and enhanced performance
- Cybersecurity and Risk Management: Implemented robust cybersecurity measures across the organization's digital landscape
- Developed and implemented strategies to mitigate risks and protect sensitive data
- Responsibilities:
Chief Technology Officer, Director of IT, Product Owner
Nostro Employment Pty Ltd.
Sydney
08.2019 - 07.2024
- Company Overview: (Formerly NaviHedge Pty Ltd/Navigate Global Payments), Sydney
- Navigate Global Payments – A startup company with just3 employees in2019 scaled to45 Employees in2024
- Reporting to the Board, responsible for technology and platform from its inception to transformation, direction, and governance of IT vision & strategy, and management of enterprise-wide systems and technology solutions
- Worked closely with the Board of Directors to create a clear purpose as to the current and future needs of organisational technology, including the delivery of operational improvements and agile methodologies for both complex programs and small to medium initiatives
- As a member of leadership team, instrumental in leading regular ideation sessions with diverse group of senior business and IT stakeholders for continuous innovation
- Collaborated with cross-functional stakeholders to understand business needs and automation opportunities
- Worked with the Sales & Marketing team in defining the Sales Pipelines, Campaigns, and automations
- Evaluated and prioritized needs into strategic planning, budget, and intake processes to build a continuous pipeline for critical use case execution and accelerated business value realization
- Developed dynamic business plans and roadmaps to improve overall quality and team efficiency by creating future focused solutions
- Provide strategic and adaptable leadership, fostering positive and proactive change and using innovation to ensure the effectiveness of application support & development, data management and automation, covering both legacy and modern environments
- Managed operational and delivery budget and contract negotiations
- Monitor risk management adherence, including support to ensure regulatory compliance and strategically using organisational resources to deliver against agreed projects
- Responsibilities:
IT Administrator (APAC)
EncoreFX Australia Pty Ltd. Sydney. NSW
Sydney, NSW
01.2017 - 07.2019
- A startup with just4 employees in Sydney in2017 scaled up to30 Employees in2019 across AUS & NZ
- Responsible for setting up & managing the entire IT for all offices in AUS & NZ– IT Infrastructure, Support, Business Applications (FX & Trading) & CRM development (Salesforce), and Vendor Management
- Product Specialist for a Trading, FX, Payments & Compliance ERP Solution called “Datasoft FXOffice”
- Responsibilities:
Global Senior Principal Engineer, Lead APJ Patent Review Board & Member of Council for Technical Excellence
CA Technologies - India
India
08.2004 - 08.2016
- Sr
- Principal Engineer IT Service Management (Jul2013 – Aug2016)
- Lead – APJ Patent Review Board (Aug2015 - Aug2016)
- Member – Council for Technical Excellence (Mar2011 – Aug2016)
- Principal Support Engineer (Jul2009 – Jun2013)
- Sr
- Support Engineer (Jul2006 – Jun2009)
- Support Engineer (Aug2004 – Jun2006)
- Responsibilities: Sr
- Global Principal Engineer for IT Service Management Solutions (ITSM) – CA Service Desk Manager, Enterprise Support, Implementation & providing ITIL & Service Management Consulting to Enterprise Clients, Reviewing & Approving Patents to the U.S
- Patent office
- Held a global position responsible for providing the highest level of comprehensive IT Service Management and technical support across multiple, integrated product solution sets
- Headed the APJ Patent Review Board – Reviewing and approving inventions to be filed to US Patent Office
- Provided management leadership by enhancing the supportability of product lines and technical development of the global support community to drive quality and customer satisfaction
- Ideation to improve Support Management metrics around NPS, CSAT, FCR etc
- Liaised with the Pre-Sales, Sales and Account Management teams to identify the customer’s business requirements and addressing them in conjunction with the Product Management & development teams
- Liaised with the on-site Implementation teams to ensure that the Projects are completed within the speculated schedules
- Onsite Customer Visits to address Technical Implementation and Performance Issues
- Demonstrated visible leadership by leading cross training initiatives and drives timely technical reviews of knowledge management content
- Responsibilities:
Support Engineer
HP – Hewlett Packard - India
India
01.2004 - 07.2004
- Providing Technical Support to HP’s Enterprise Clients on High-End Multi-Functional Printers (MFP’s), Desktops & Laptops
- Responsibilities:
ASP Web Developer
Raj Consultants Pty Ltd - India
India
06.2001 - 05.2002
- Developing and maintaining Websites on ASP3.0
- Responsibilities:
Instructor for ASP, SQL
CS Software Enterprise Ltd - India
India
09.2000 - 05.2001
- Training the students on ASP3.0 and MS SQL Server7.0
- Responsibilities:
Education
Bachelor of Engineering - Computer Science
09.2000
Skills
- Leadership & Team Building
- IT Service Operations & ITSM
- Strategic Oversight
- Budget Management
- Product Management
- Research & Development (R&D)
- Integration & Process Improvements
- IT Infrastructure & Cyber Security
- CRM’s
- Application Management
- Vendor Management
- Office365 Administration
Certification
- Certified ITIL3.0
- Agile Scrum Master (CSM).
Publications
- REDUCING RESPONSE TIMES TO GATEWAY-CONNECTED DEVICES
- Https://assignment.uspto.gov/patent/index.html#/patent/search/resultAbstract?id=20180131785&type=publNum
Timeline
Chief Technology Officer
Corporate Alliance Group Pty Ltd.
08.2024 - 10.2024
Chief Technology Officer, Director of IT, Product Owner
Nostro Employment Pty Ltd.
08.2019 - 07.2024
IT Administrator (APAC)
EncoreFX Australia Pty Ltd. Sydney. NSW
01.2017 - 07.2019
Global Senior Principal Engineer, Lead APJ Patent Review Board & Member of Council for Technical Excellence
CA Technologies - India
08.2004 - 08.2016
Support Engineer
HP – Hewlett Packard - India
01.2004 - 07.2004
ASP Web Developer
Raj Consultants Pty Ltd - India
06.2001 - 05.2002
Instructor for ASP, SQL
CS Software Enterprise Ltd - India
09.2000 - 05.2001