Naseer Md

• Preparing the yearly budget with an accurate analysis of historical data, as well as making informed future market assessments.
• Having a thorough understanding of market segments such as leisure, corporate, residential, and leisure inbound groups.
• Forecasting on a weekly basis to ensure operations are moving in line with our rolling forecast, and there is no risk of overstaffing or understaffing, which can incur high costs.
• Ensure end-of-month reporting is completed within the given timeframe.
• Maintaining good relationships with our major OTA stakeholders by having bi-weekly, regular catch-ups.
• Ensure planning and pricing are monitored on a daily basis via Lighthouse and HOD.
• Conducting RevMAX meetings bi-weekly to ensure the ExCom team is aware of the hotel strategy and to discuss the current and next four months' OTB and booking pace.
• Collaborated with marketing teams to create promotional campaigns that increased sales volume, such as Accor Plus, More Escapes, Red Hot Rooms, or closed user group promotions, which are tailored and packaged.
• Troubleshooting all technical issues related to rate codes, or any PMS-related concerns.
• Manually organizing all RM buckets with correct rate plans, as per Accor guidelines.
• Managed solo projects, such as rolling out the NOR1 upsell program, as well as transitioning my current property from a multiple reference rate plan hotel to a single reference rate plan.
• Quoting group rates, including business and leisure rates, effectively with the aim to maximize revenue.
• Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
• Conducted reviews and evaluations for cost-reduction opportunities.
• Negotiated contracts with external partners such as negotiated partners and OTA's on behalf of the organization.
• Being Able to verbalise my thoughts and present facts in end of month meetings.

• Trained reservations team of 5 to swiftly respond to email room bookings and keep room inventories accurate.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.
• Utilized DATA-WEB/RESA-WEB & PMS OPERA computer softwareS to keep accurate records of revenue and booking levels.
• Coordinated with front desk staff to maintain maximum occupancy.
• Oversaw efficient receiving and inventory management of rooms within optimal levels.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Recruited and trained new employees to meet job requirements.
• Contributed to sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities
• Managing inventory to maximize cluster rooms revenue.
• Actively participating in the weekly and long range forecasts
• Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space – 3-month and 6 month, long range and budget.

JOB OVERVIEW

Coming from the hospitality background it was challenging at the same time a very rewarding experience managing a team of skilled engineers.
I was handling daily site management operations and making sure the there the operations are run smooth and efficiently.
I was directly involved with all stake holding and contractors and also responsible for budgeting and fulfilling all client requirements in timely manner.

• Brought projects in on-time and in accordance with budget and quality standards.
• Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
• Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
• Modified and reconstructed project plans to better align with organizational objectives.
• Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.

JOB OVERVIEW

I have worked with Adnev Security & Night Audit Services for 2 years. Adnev being a contracting company i got the opportunity to work simultaneously at various hotels and residential properties giving me the chance to broaden my knowledge and hone my skills in hotel operations and night auditing procedures, No two days were the say as every property i worked at posed different challenges and needed tailored solutions.

8Hotels Boutique Hotels Co

1. Larmont Hotel Sydney

2. Kirketon Hotel Sydney

3. Park 8 Hotel Sydney

4. Pensione Hotel Sydney

Choice Hotels International

1. CKS Sydney airport Hotel

Few of the daily tasks i did were:

• Assisted guests at check-in, providing information on various services within hotel.
• Posting Room & Tax charges.
• Assembling guest charges and payments.
• Reconciling the accounts receivable.
• Auditing all hotel departments from administrational and financial perspective, making sure there aren't daily cash or Eftpos terminal variances.
• Provided end-of-month audits of resort to upper management as required.
• Administered internal auditing programs through use of data analytics software.
• Carried out in-depth audits using PMS's such as Room Master, Opera, CMS, Protel
• Directed completion of planned audits, assessed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
• Assessed compliance risk, developed audit work plans and documented findings.
• Conducted audits on internal controls and developed reports on findings.
• Adhered to audit principles, standards and practices to keep company in good standing.

JOB OVERVIEW

Working at Meriton Suites old name (Meriton Services Appartments) was an experience unlike any other i had.

Handling daily front office operations of a 600+ apartments comprising 2 towers was not an easy task and every day brought in new challenges

• Mentored new employees, demonstrating best methods for servicing clients and guests.
• Assisted guests at check-in, providing information on various services within hotel.
• Handled guest complaints and offered complimentary services for hardship cases.
• Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
• Led pre-season and new employee training sessions.
• Responded to and resolved guest issues or complaints.
• Oversaw recruiting, interviews and new employee hiring.
• Managed team of front desk agents, supervising personnel in issue resolution.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

JOB OVERVIEW

Novotel Rockford Darling Harbour (Sydney)

This hotel was the starting point of my career starting as a concierge while being in my first year of bachelors of business in hospitality & tourism. (Funny story: I got this job while interviewing the rooms division manager of the hotel for my college assignment).

I always had the urge to learn and always was the stand up guy anytime any department needed a helping hand always welcomed new challenged and was never afraid up venturing into the unknown.

Starting as concierge the positions i held at this property were:

1.Night Manager

2.Assistant Front Office/ Duty Manager

3.Revenue Analyst/ Groups Res Co-Ordinator

4. Releif Accounts Receivable

• Preparing 0-4 Month Forecasts on timely basis for review by the revenue manager and distribution.
• Preparing all the relevant data required on excel and power point presentation for the weekly revenue meeting with the Senior management team.
• Fully responsible of the Tour Operators/Travel Agents correspondence regarding reservation decisions especially in the critical periods, Allotment Increase, Stop Sales, release period amendment etc...
• Ensuring that all the definite reservation are guaranteed to minimize the last minute non-guaranteed cancellations
• Processing all group reservation requests, changes and cancellations received via phone, fax, e-mail, mail, internally and through travel planners/corporations.
• Dealing with all OTAs & Corporate accounts for any reservations requests and possible room allotments.
• Preparing group history, billing information, deposits, filing and VIP information.
• Enter, modify and update group block information in system to ensure inventory, stay dates, cancellation policy, deposit requirement and booking procedure are reflected correctly.

• Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support
• Greeting the VIP guests of the hotel. As directed by the Front office Manager, Performing special services for VIP Guests.
• Assisting in VIP Arrival/Departure.
• Ensuring cleanliness of lobby and public areas lights and as well as front office staff in proper and orderly appearance and behavior
• Handling guest complaints and resolving those issues to the best of guests satisfaction at the same time keeping in mind hotels best interest.
• Responsible for signing of allowances, rebates etc as required.
• Responsible for front office operations during the absence of FOM.
• Ensuring hotel presentation is at maintained at all times.

• Updating customer accounts and processed payments.
• Maintaining up to date billing system.
• Generating and sending out invoices.
• Carrying out billing, collection and reporting activities according to specif deadlines.
• Performing account reconciliations.
• Monitoring customer account details for non-payments, delayed payments and any other irregularities.
• Resolving payment discrepancies.
• Generating age debtor analysis.
• Process adjustments.
• Assist with month end closing.

• Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
• Reviewing the Rooms Availability and to be familiar with the expected VIP Arrivals or any other likely irregular situation to occur.
• Conducted personnel performance appraisals to assess training needs of staff members.
• Completely involved in any problem occur during the night hours like guest complaints, maintenance issues and reporting back to F.O.M.
• Being responsible of the hotel during nightly hours.
• Running end of day reports and and preparing all the required reports for the day management and other hotel departments.