Nash October
Fitzgibbon, Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Provisional Audiometrist
ihear/Connect Hearing
Brisbane, QLD
06.2019 - Current
- Conduct hearing screenings, diagnostic hearing testing; interpret and report results (referral where required); and educate patients on hearing loss and hearing prevention.
- Fitting and programming of appropriate rehabilitation and hearing aid technology, specific to the patient’s hearing loss and needs.
- Continually updating myself on any changes to the Hearing Services Government Program (HSP) policies, and applying attention to detail when processing HSP claims.
- Experience using the HSP portal to either update patients' details, apply for new vouchers, apply for return vouchers, etc.
Senior Patient Care Coordinator
Ihear Australia
Brisbane, QLD
01.2019 - 01.2024
- My role includes dealing with patients’ bookings, billing, minor aid repairs, month-end reporting, stocktakes, banking, general office upkeep, and minor accounts receivable
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- I also have dealings with DVA, Hearing service program (pension services), NDIS, and other healthcare providers.
Senior Customer Service
New Zealand Transport Agency
Palmerston, New Zealand
08.2012 - 07.2018
- I worked as a, Senior Customer Representative, dealing with Tolling queries, Road user charges, Fines, and General vehicles issues
- Internal programs/systems Landata, CRM, TREIS, and CCE telephone system
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Administrative Secretary
TMS Medical Ltd
Wanganui, New Zealand
01.2008 - 07.2012
- In this role I worked for two Specialists, Ear, Nose & Throat Specialist as well as the Rheumatologist.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained confidentiality of records relating to clients' treatment
- Directed internal and external calls, emails and faxes to designated departments.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Customer Service Specialist
Bay Audiology
Wanganui, New Zealand
11.2005 - 01.2008
- General troubleshooting over the phone and in house repairs
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Medical Office Assistant
Wanganui Hospital
Wanganui, New Zealand
04.2002 - 11.2005
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Answered telephones and directed calls to appropriate medical or Senior staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
Diploma in Audiometry And Certificate IV
TAFE NSW
NSW04-2024
Comprehensive First Aid Course- Red Cross New Zealand Comprehensive First Aid Course -
Allens Training
Brisbane, QLD04.2023
NDIS Training - Worker Orientation Module ‘Quality, Safety and You’ -
01.2021
National Certificate in Contact Centre Operations
The Skills Organisation
New Zealand02.2016
Administration -
Development Institute For Training
01.2000
Business Administration
Leaf College of Commerce & Engineering
01.1996
Skills
- Knowledge of audiometric testing, reporting and referral
- Appointment Scheduling
- Claims Processing
- Patient Relations
- Payment Collection
- Healthcare Operations
- Verbal and Written Communication
- Time Management
- Medical Data Collection
References
Kirstin Davies – Senior Clinician/Manager – ihear Australia: 0421 146 946 kirstin_davies@outlook.com
Caitie Teo - Audiometrist / ihear - 0490 824 599
Timeline
Provisional Audiometrist
ihear/Connect Hearing
06.2019 - Current
Senior Patient Care Coordinator
Ihear Australia
01.2019 - 01.2024
Senior Customer Service
New Zealand Transport Agency
08.2012 - 07.2018
Administrative Secretary
TMS Medical Ltd
01.2008 - 07.2012
Customer Service Specialist
Bay Audiology
11.2005 - 01.2008
Medical Office Assistant
Wanganui Hospital
04.2002 - 11.2005
Comprehensive First Aid Course- Red Cross New Zealand Comprehensive First Aid Course -
Allens Training
NDIS Training - Worker Orientation Module ‘Quality, Safety and You’ -
National Certificate in Contact Centre Operations
The Skills Organisation
Administration -
Development Institute For Training
Business Administration
Leaf College of Commerce & Engineering
Diploma in Audiometry And Certificate IV
TAFE NSW
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