Nashitah Mohsin
Summary
Creative and motivated marketing graduate with a passion for social media marketing, content creation, and brand engagement. Experienced in customer-facing roles and fast-paced environments, with strong communication, relationship management, and multitasking abilities. Also experienced in creating Instagram reels and storytelling content through personal social media projects, and eager to grow within a dynamic marketing team.
Overview
6
6
years of professional experience
Work History
Claims Advisor
Employers Mutual Limited
Sydney, Australia
04.2024 - Current
- Manage end-to-end claims while maintaining strong relationships with workers, employers, and healthcare professionals
- Communicate complex information clearly and empathetically in high-pressure situations
- Manage high-volume workload while meeting strict compliance and performance deadlines
- Strengthened skills in stakeholder management, problem-solving, and conflict resolution
- Adapt to fast-paced environments while balancing multiple priorities and attention to detail
Sales Assistant
Shiels Jewellers
SYDNEY, AUSTRALIA
01.2024 - 03.2024
- Delivered personalised customer experiences based on individual needs and preferences
- Built strong customer relationships through communication and rapport building
- Developed understanding of consumer behaviour and purchasing decisions
- Contributed to positive brand presentation and in-store customer experience
SALES ASSISTANT
HYPE DC
SYDNEY, AUSTRALIA
09.2022 - 07.2023
- Created positive customer experiences and encouraged repeat business
- Assisted customers with product selection based on needs and preferences
- Developed strong communication and interpersonal skills in a high-volume environment
- Built understanding of branding and customer engagement
SALES ASSISTANT
SKECHERS
SYDNEY, AUSTRALIA
08.2020 - 09.2022
- Provided customer-focused service in a fast-paced retail environment
- Observed customer trends and buying behaviours across diverse demographics
- Handled customer concerns professionally while maintaining brand experience
- Supported sales targets through product knowledge and engagement
Education
BACHELOR OF COMMERCE - MARKETING MANAGEMENT MAJOR
MACQUARIE UNIVERSITY
06-2024
Skills
- Content creation (reels, carousels, stories, posts & storytelling through personal projects)
- Audience engagement & understanding of online behaviour
- Communication & customer relationship management
- Customer service & conflict resolution
- Working in fast-paced, high-pressure environments
- Multitasking, prioritisation & time management
- Trend awareness & adaptability
- Sales & customer experience
- Attention to detail & teamwork
- Familiar with Instagram, TikTok, Facebook, Snapchat, YouTube
- Basic design & editing: Canva, Photoshop, CapCut (basic level)
- Microsoft Office (Word, Excel, Outlook)
PROJECTS/PORTFOLIO
Instagram Page - misuthemenace
- Created and managed a personal Instagram page focused on storytelling-based content featuring reels, POV videos, carousel posts, and images
- Developed and experimented with different content styles, including humour and narrative-driven posts to engage audiences
- Tested posting strategies such as timing, audio selection, and content formats to understand their impact on engagement and reach
- Observed how factors like trending sounds, posting times, and content style influence audience interaction and performance
- Used CapCut and Canva to create and edit visual and video content
- Gained practical understanding of audience behaviour, engagement patterns, and content performance through hands-on experimentation
Timeline
Claims Advisor
Employers Mutual Limited
04.2024 - Current
Sales Assistant
Shiels Jewellers
01.2024 - 03.2024
SALES ASSISTANT
HYPE DC
09.2022 - 07.2023
SALES ASSISTANT
SKECHERS
08.2020 - 09.2022
BACHELOR OF COMMERCE - MARKETING MANAGEMENT MAJOR
MACQUARIE UNIVERSITY