Nashwa El Hassan

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

• FGM Awareness Training (Trainer), Age UK, Sheffield
• Motivational Interviewing, SAAS, Sheffield
• Safeguarding Children, Sheffield City Council
• Mental Health First Aid Standards, Sheffield City Council
• Awareness of Mental Health, Dementia & Learning Disabilities, Sheffield City Council
• Mental Health Awareness Sheffield City Council
• Mental Health First Aid, Sheffield City Council
• Health & Safety Training, Ashiana, Sheffield
• Fire Safety Awareness Training

• Unaccompanied Humanitarian Minors, Case Manager, 07/2023, 01/2024, Delivery of culturally competent case management support and completion of comprehensive psychosocial needs assessments with young people and development and implementation of a case management plan which focuses on needs and aspirations, Identification of mental health risk factors, ensuring appropriate referral of young people to specialized mental health supports, Provision of crisis intervention support when required to respond to immediate and urgent needs, Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for individual young people and work collaboratively with stakeholders, Prepare and review case plans, record service delivery through case notes, complete reports and any other necessary documents within strict timeframes, Provide regular supervision and support to a team of UHM Bi-Cultural Worker; Residential / Youth Support Workers to ensure high quality, consistent and culturally appropriate care is provided to Unaccompanied Minors
• Focus Vision Consultancy, Care coordinator, 06/2020, 07/2022, To provide holistic assessment of needs and care planning, To Support fundraising efforts by contributing to the development of high-quality concept notes and proposals, participate in donor meetings and ensure that gender, climate change, systems change, disability and inclusion, Promote safeguarding casework, liaison with statutory partners and the management of organisational responses, Keeping record of accomplishment in strategy, Knowledge of developing effective working relationships with a range of senior stakeholders e.g. government, donors, academics including successful influencing, To provide crisis intake, counselling, support/information, advocacy, and assistance to all accommodated clients of the service in crisis situations and/or requiring follow-up support/referral, To work as part of a team ensuring the provision of a safe and supportive environment in which clients make their own decisions and choices, To provide crisis assessment, referral and support to family violence victim/survivors and their children escaping family violence who are homeless, To work towards, in conjunction with the client, sustainable long-term goals, Develop and maintain knowledge of appropriate resources, Develop, plan, and supervise the implementation of educational and/or developmental programs for clients, Ensure that all documentation is accurate and completed in a professional and timely manner, Maintain all necessary administrative systems as required for the efficient operation of the service, including financial, statistical and client files and databases
• NHS Foundation Trust, Clinical Social Worker, 04/2018, 11/2019, Navigate through the Needs Outcome Assessment (NOA) procedure to evaluate, review and meet service user needs in compliance with Care Act 2014 and internal policy, Respond to individual service users as a direct care coordinator to provide advice and signpost to wider professional services, Build strong relationships to understand care needs, offer direct payments and embed processes with local authorities to collect health & social care service charges, Shape contingency plans to mitigate disruption to services and sustain the continuity of care for service users, Leverage a strong multi-agency network for joint care planning, including health & community services, housing authorities, benefits agency and children’s services, requiring influential communication and negotiation skills, Administer accurate records via internal database to log care plans and projects undertaken, with ease of access to data and compliance with regulatory bodies, Inform clinical and practice decision making through detailed reporting and maximise clinical referencing documentation to bolster communications, Served as an excellent social care advocate and enhanced patient satisfaction via multidisciplinary care provision, Consistently achieved deadlines to obtain professional Health & Care Professions Council (HCPC) registration, Facilitated access to a choice of commissioned services focusing on the community and wider universal services, Coached, mentored and supervised students and unqualified personnel in all aspects of social care provision, Safeguarded vulnerable service users by conducting comprehensive risk assessments on a regular audit basis
• Ashiana Sheffield Women’s Refuge, UK, Support Worker, 02/2014, 01/2015, Initially built rapport with clients to understand issues and concerns, formulate an appropriate care plan and deliver emotional support for women and children at risk of domestic violence and abuse, Advised service users on budgeting and finances, applications for disability grants and obtaining financial benefits with agency partners, Instructed clients on practical day to day activities, including shopping, cooking, cleaning and washing where necessary, resolving any issues as they arise and signposting to housing authorities for any additional aid, Facilitated counselling for clients experiencing drug addiction and alcohol abuse or supporting women working in the sex industry, Chaired regular meetings and drop-in sessions with clients in residential and community centres to advise on relevant issues, in addition to arranging discussions with agencies and wider healthcare professionals to leverage expertise, Administered a caseload requiring completion of a log-book to record service user progress and inform decision making, including data analytics and statistics, Facilitated emotional support and care plans to help a diverse range of women suffering from domestic abuse, Delivered life skills training for service users to adopt a positive approach to dealing effectively with challenges, Built a strong network encompassing social workers, support workers, healthcare professionals and clients, Sourced the most effective assistance by collaborating with clients’ families and a direct support network
• Sheaf Citizen’s Advice Bureau, Sheffield, UK, Volunteer Welfare Advisor, 05/2012, 02/2013, Conducted interviews with clients to capture information on a range of issues, requiring in-depth case research, problem evaluation and potential action planning based on available evidence, Acted as a mediator for clients to produce correspondence, make telephone calls and attend face-to-face discussions, Signposted clients to wider professionals, such as lawyers, social workers, internal bureau departments specialising in legal matters and external organisations, Explained any legal aspects to clients, involving official documentation, statistics and reports, Maintained administrative systems and confidential case records, Continually adopted an impartial yet confidential approach during all client interactions, Enhanced knowledge of welfare benefits, including the application process, legislation and individual rights, Simplified access to information by translating services into English and Arabic during all communications, Inputted into publicly distributed materials, including content for publications, web pages and leaflets, Sustained knowledge of legislations and policies to represent clients in court, tribunals and disciplinaries, Upskilled internal staff and external organisations through training and set-up of regular support groups

• Dr Carly Keys, +447910380048, info@drcarlykeys.com
• Mr Osman Mohamed Ahmed, +249922330018, focusvision.consult@gmail.com
• Mrs Roshani Khadka, roshanik@mcaus.org.au

• Age UK, Sheffield, Student Placement, 09/2015, 02/2016, Acted as a conduit between elderly people, local authorities and volunteer agencies to facilitate care, Captured information as evidence to make service improvements and enable service user interventions, Gained knowledge of Thompson’s PCS anti-oppressive practice, recovery model and person-centred care
• Sheffield Alcohol Service (Families Together), Student Placement, 05/2007, 10/2017, Offered therapeutic solutions to a range of issues facing families, adults and young people, Adhered to sections 17 and 47 of the Children’s Act 1989 to analyse risks and make sound decisions, Secured a SAAS child & family placement to learn theories relating to feminism, attachment and social behaviour