Nashwan Gendo
Punchbowl,NSW
Summary
Results-driven sales professional with strong background in managing client portfolios and developing sales strategies. Recognized for effective team collaboration and adaptability to changing market conditions. Skilled in negotiation and relationship management, consistently contributing to team success and achieving sales goals. Highly-motivated Senior Sales Representative with reputation for meeting and exceeding sales goals. Offering 15 years of sales industry experience and aptitude for training and mentorship. Skilled in marketing and data analysis.
Overview
21
21
years of professional experience
Work History
SENIOR SALES REPRESENTATIVE
TELSTRA WETHERILL PARK
01.2010
- Overachieved set KPI's and targets every month
- Attended to daily operations and required store operational procedures
- Selling the latest products on the market, from home phone to internet, mobile phones, tablets and Foxtel
- Upselling every product to as many customers to consistently hit my KPI's
- Working on technical support and assisting customers with technical issues
- Taking a business specialist course to work with business customers
- Training all new employees starting with Telstra
- Received sales representative of the month multiple times
- Dealing with harsh customer complaints
- Connecting customers to the NBN network.
REAL ESTATE AGENT
STARK REAL ESTATE
01.2010
- Conducting inspections
- Offering valuations and advice for buying and selling
- Cataloguing and detailing properties for sale
- Advising clients of sales and marketing options
- Accepting and listing properties for sale
- Achieving monthly and quarterly benchmarks
- Worked on appraisals, new sales, seller/buyer enquiries, buyer appointments and prospecting
- Developed strong relationships with new and existing clients
- Conducting open homes, property inspections and market reviews.
NSW SALES MANAGER
ENVIRO WASTE SERVICES
01.2022 - Current
- Actively and aggressively generated leads for prospective customers through cold-calling, word of mouth, references from satisfied customers and marketing generated leads
- Developed proposals and quotations for prospective customers
- Effectively managed queries and objections from customers
- Maintained an active pipeline of prospective sales and development opportunities
- Maintained close contact with customers where opportunities exist to generate additional business and 'up-sell' addition products and/or services
- Implemented sales programs by developing field sales action plans
- Maintained sales staff by recruiting, selecting, and training employees
- Completed national sales operational requirements by scheduling and assigning employees and followed up on work results.
Account Manager
Smartstone Australia
01.2023 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed over 100 Accounts
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Developed and maintained strong working relationships with professionals within assigned territory.
STORE AND ASSISTANT MANAGER
TELSTRA WETHERILL PARK
01.2020 - 01.2022
- Developed sales strategies to improve overall profit of the store
- Set quarterly KPI's for the team that correlates directly with the sales of the store
- Trained new employees and maintained existing employees through quarterly reviews
- Held weekly team meetings to ensure consistency and improvement across the board
- Managed business accounts holding over 100 services
- Resolved workplace disputes, conflict and resolution
- Resolved higher customer complaints
- Implemented strategies to improve general customer services
- Assisted with the visual merchandising of the store
- Tackled fraudulent activities and escalated them to head office
- Attended country wide business meetings and business training to implement within the store
- Assisted with rostering, replacement and recruitment.
STORE MANAGER
TELSTRA FARFIELD (TEMPORARY SITE)
01.2014 - 01.2015
- Set up the pop-up shop from start to finish
- Recruited and trained a brand-new team of 5 people
- Ensured targets are being met monthly
- Completed rosters to meet the business and employees' needs
- Resolved team conflict and addressed workplace concerns
- Ensured every employee was working within their inherent responsibilities of their roles
- Ensured all Telstra communication and changes were delivered and understood by the team
- Held quarterly reviews with all existing Telstra Employees
- Provided constructive criticism and feedback to employees.
HUMAN RESOURCES/TRAINING AND DEVELOPMENT
GIGAFORCE PARRAMATTA
01.2009 - 01.2010
- Developing and delivering training material and content to new and existing team members
- Communicating with clients to develop required training
- Completing in-depth analysis to identify training gaps
- Conducting interviews and hiring suitable candidates for the business
- Developed and delivered new HR policies and procedures
- Analysis of employee retention/satisfaction
- Providing advice to senior management
- Handled HR related enquiries and provided relevant resolutions.
ASSISTANT STORE MANAGER
CRAZY JOHNS MT DRUITT
01.2007 - 01.2009
- Achieved monthly set targets and KPI's
- Sold a variety of Vodafone products and services
- Liaising with head office and delivering communication to the team
- Training and developing new team members
- Assisted the store with strategies to maximize profit growth.
ASSISTANT STORE MANAGER
RN COMMUNICATIONS
01.2004 - 01.2007
- Achieved set targets and KPI's
- Sold products across multiple providers
- Resolved customer complaints and enquiries
- Delivered optimal customer service
- Provided training to new staff members
- Managed customer expectation around repairs
- Resolving team concerns and actioning necessary feedback.
Education
CERTIFICATE 4 IN BUSINESS MANAGEMENT -
BLACKTOWN TAFE
01.2007
HIGHER SCHOOL CERTIFICATE -
LOYLA SENIOR HIGH SCHOOL
01.2006
Skills
- Coaching and Development
- Stakeholder management
- Developing and delivering
- Negotiation
- Leadership
- Selling techniques
- Customer Support
- Product and service knowledge
- Client Service
- Sales Development
- Social selling
- Account Management
References
Available upon Request
Careerfocus
I am a passionate and dedicated individual looking to progress to the next stage in my career. With over 17 years of customer facing experience, I am looking to engage in a role which will allow me to apply my skills in customer service, sales, and leadership. I am eager to learn new skills and take on new challenges along with any feedback required to help progress my career.
Languages
Arabic
Professional Working
Timeline
Account Manager
Smartstone Australia
01.2023 - 10.2024
NSW SALES MANAGER
ENVIRO WASTE SERVICES
01.2022 - Current
STORE AND ASSISTANT MANAGER
TELSTRA WETHERILL PARK
01.2020 - 01.2022
STORE MANAGER
TELSTRA FARFIELD (TEMPORARY SITE)
01.2014 - 01.2015
SENIOR SALES REPRESENTATIVE
TELSTRA WETHERILL PARK
01.2010
REAL ESTATE AGENT
STARK REAL ESTATE
01.2010
HUMAN RESOURCES/TRAINING AND DEVELOPMENT
GIGAFORCE PARRAMATTA
01.2009 - 01.2010
ASSISTANT STORE MANAGER
CRAZY JOHNS MT DRUITT
01.2007 - 01.2009
ASSISTANT STORE MANAGER
RN COMMUNICATIONS
01.2004 - 01.2007
HIGHER SCHOOL CERTIFICATE -
LOYLA SENIOR HIGH SCHOOL
CERTIFICATE 4 IN BUSINESS MANAGEMENT -
BLACKTOWN TAFE
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