Nasif Ahamed Hemal
Sydney
Summary
Proactive Shift Leader with strong leadership, customer service, and operational management skills. With hands-on experience across multiple industries, I excel in leading teams, optimizing workflows, and maintaining high standards of service. My leadership approach fosters teamwork, employee engagement, and customer satisfaction, consistently driving performance and operational efficiency. Adaptable and results-driven, I thrive in dynamic, fast-paced environments, where delivering exceptional service and operational excellence is key to success.
Overview
1
1
year of professional experience
Work History
Shift Leader
Guzman Y Gomez
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Metro Petroleum
06.2024 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Team Leader
Nababi Restaurant
10.2023 - 07.2024
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Crew Member
McDonald's
12.2023 - 06.2024
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Took orders, prepared meals, and collected payments.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
Skills
- Team Collaboration and Leadership
- Customer Inquiry and Response
- Time Management
- Relationship Building
- Critical Thinking
- Fluent in Language
- Problem-Solving
- Cash Handling
- Managing Orders and Deliveries
- Positive Attitude
- Complaint resolution
- Sales expertise
Timeline
Shift Leader
Guzman Y Gomez
08.2024 - Current
Team Member
Metro Petroleum
06.2024 - Current
Crew Member
McDonald's
12.2023 - 06.2024
Customer Service Team Leader
Nababi Restaurant
10.2023 - 07.2024
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
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