Nasif Ahamed Hemal
Sydney,6 Sapper Street, Bardia
Summary
Proactive Shift Leader with strong leadership, customer service, and operational management skills. With hands-on experience across multiple industries, I excel in leading teams, optimizing workflows, and maintaining high standards of service. My leadership approach fosters teamwork, employee engagement, and customer satisfaction, consistently driving performance and operational efficiency. Adaptable and results-driven, I thrive in dynamic, fast-paced environments, where delivering exceptional service and operational excellence is key to success.
Overview
1
1
year of professional experience
Work History
Shift Leader
Guzman Y Gomez
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Customer Service Representative
Ampol
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Grocery Team Member
Woolworths
08.2024 - 01.2025
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
Customer Service Representative
Metro Petroleum
05.2024 - 10.2024
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Team Leader
Nababi Restaurant
11.2023 - 07.2024
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
11.2024
Skills
- Team Collaboration and Leadership
- Customer Inquiry and Response
- Time Management
- Relationship Building
- Critical Thinking
- Fluent in Language
- Problem-Solving
- Cash Handling
- Managing Orders and Deliveries
- Positive Attitude
- Complaint resolution
- Sales expertise
Timeline
Customer Service Representative
Ampol
12.2024 - Current
Shift Leader
Guzman Y Gomez
08.2024 - Current
Grocery Team Member
Woolworths
08.2024 - 01.2025
Customer Service Representative
Metro Petroleum
05.2024 - 10.2024
Customer Service Team Leader
Nababi Restaurant
11.2023 - 07.2024
Bachelor Of Information Technology - Software Development
Federation University At ATMC Sydney
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