Nasim Baghainia

• Lead the preparation and dispensing of medications, ensuring strict adherence to safety and regulatory guidelines.
• Collaborate closely with pharmacists and healthcare providers to deliver timely medication services to patients and nursing homes.
• Provide tailored advice to customers on OTC products and prescription medications, ensuring optimal health outcomes.
• Proactively manage stock, maintain presentation standards, and ensure efficient product turnover.
• Uphold WHS policies and deliver exceptional customer service both in person and via telephone.

• Assisted in the precise compounding of medications, adhering to strict regulatory and safety standards.
• Conducted quality control checks and maintained documentation to ensure compliance with pharmaceutical guidelines.
• Engaged in cross-functional collaboration with pharmacists and healthcare providers to meet patient needs.

• Supported pharmacists in dispensing and packaging medications, including Webster packs.
• Delivered product advice and customer assistance with a focus on patient safety and medication compliance.
• Engaged with medical professionals and suppliers to ensure accuracy in medication orders and inventory management.

I bring over 12 years of experience in sales, training, and customer service within the cosmetic and pharmaceutical industries. In my home country, I worked as a trainer for a vocational organization and as a sales representative for various beauty and skincare products. I collaborated closely with dermatologists to ensure product effectiveness and client satisfaction.

I hold international certifications from renowned cosmetic companies in Germany and Italy, and have completed formal training in Beauty Therapy, Massage, and Consultation at TAFE in Australia. I also hold a degree in Pharmaceutical Science, which complements my passion for product knowledge, especially in cosmetic compounding and formulation.

With a strong background in customer service, I have successfully worked with multicultural clients, building trust through product education and tailored recommendations. My ability to combine technical knowledge with a customer-focused approach makes me well-suited for roles in cosmetic sales, consulting, and customer support.