Nasimul Shadman
Melbourne,Australia
Summary
Experienced customer service professional with a strong background in handling diverse customer queries and applications. Known for delivering exceptional communication and maintaining a positive attitude with professionalism. Skilled in effectively managing customer and manufacturer relationships, showcasing outstanding self-management and prioritization abilities. Adept at negotiating customer complaints at all levels and across different cultures, demonstrating effective conflict resolution skills. Proficient in utilizing Microsoft O365 (Word, Excel, PowerPoint, Outlook, Teams), SAP software, and other in-house CRM systems. Quick to grasp the structure, operations, and processes of large organizations. Trusted relationship builder with excellent communication skills, capable of distributing information and providing assistance succinctly. Seeking to leverage my expertise in a customer service role within a dynamic organization.
Overview
10
10
years of professional experience
Work History
Optimiser
10.2021
- BSA Limited in association with NBN Co
- Proactively scheduling & dispatching PM works
- Running the Planned Maintenance Forecast hours report with Service Managers to assist with scheduling
- Participating in meetings, both internal and external, creating actions lists and completing them in a timely manner
- Planning the daily schedules for each Technician and allocating via BSA
- Raising and allocating all service calls to Technicians
- Resolving scheduling issues with Technicians as they arise, escalating to Service Managers
- Running daily reporting to check for jobs that are ready to mark as reviewed
- Ensuring current client purchase order on all reactive works prior to update job to be reviewed
- Receiving and monitoring all inbound calls and determining the appropriate action to address client needs
- Liaising with the contract Administrator to update contract data retained in the ERP relating to planned service call hours, site and asset data
Accounts Assistant and House Tutor
Moira Kelly Creating Hope Foundation
- Work experience
- Accurately enter financial data into the accounting software, ensuring precision and attention to detail
- Proficiently code invoices for both the general ledger and the relevant department, ensuring proper allocation and tracking of expenses
- Efficiently process payments electronically and promptly send Remittance Advice to provide detailed information to recipients
- Deliver comprehensive tutoring sessions to children, focusing on teaching them a foreign language with patience, cultural sensitivity, and effective communication.
Accounts/Admin Assistant
Mukta Sathi Pty Ltd
01.2020 - 10.2021
Admin Assistant
Geelong
08.2018 - 12.2019
- I have excelled through myriad responsibilities with utmost professionalism
- These include:
- Effectively managing high-volume incoming calls and emails, and providing appropriate responses to customer queries and applications
- Managing the flow of paperwork into the office, organizing and filing documents methodically for easy retrieval
- Providing timely and insightful reporting to the Director as required, keeping the management team abreast of essential developments
- Expertly preparing fee proposals and invoices, reconciling income and outgoings, and ensuring accurate financial records
- Assisting with the preparation of documentation on Quarterly Business Activity Statement, ensuring adherence to regulatory requirements and guidelines.
Licensee
Geelong
02.2017 - 08.2018
- Of a Retail Store
- Ridesharing service.
Sales Consultant
Telstra Geelong
08.2017 - 01.2018
- Conducting in-depth and personalized consultations with customers to understand their unique needs and demonstrate how technology solutions can greatly improve their lifestyle
- Cultivating and nurturing customer relationships to drive business growth, employing effective strategies for building long-term partnerships
- Consistently delivering outstanding customer service that goes above and beyond expectations, ensuring customer satisfaction and loyalty
- Meeting and surpassing individual targets on a daily, weekly, and monthly basis, demonstrating a strong commitment to achieving performance objectives.
Customer Service Specialist
Wodonga, Officeworks Pty Ltd
11.2011 - 01.2017
- Delivering exceptional customer service at the Technology Department by addressing customer inquiries, assisting with product selection, and facilitating purchases to ensure customer satisfaction
- Handling incoming phone calls from customers, addressing their queries regarding various products and services
- Assisting customers with product returns and managing the entire Return and Repair department to process warranty claims efficiently
- Leading a replenishment team to maintain a well-stocked and visually appealing store, optimizing the customer experience
- Additionally, managing stock prices and printing labels using the SAP system
- Providing support at the Point of Sale (POS) when required and effectively coordinating customer traffic to ensure a seamless Officeworks service experience
- Assisting both team members and customers with inquiries at all levels to provide comprehensive support
- Ensuring the timely completion of all retail execution directives to align with the customer service vision.
Education
Master of Professional Accounting -
Charles Sturt University
2014
Bachelor of Business Administration - undefined
Jahangirnagar University
2010
Skills
- Bangla
- Skills
- Communication and Collaboration
- Reporting and Data Management
- Attention to Detail
- Problem-Solving
- Customer Service
- Accuracy
Additional Information
- Awards , I was awarded a silver pin and three bronze pins by the Officeworks head office in recognition of the high praise I received from customers for delivering exceptional customer service. It's worth noting that five bronze pins are equivalent to one silver pin.
Timeline
Optimiser
10.2021
Accounts/Admin Assistant
Mukta Sathi Pty Ltd
01.2020 - 10.2021
Admin Assistant
Geelong
08.2018 - 12.2019
Sales Consultant
Telstra Geelong
08.2017 - 01.2018
Licensee
Geelong
02.2017 - 08.2018
Customer Service Specialist
Wodonga, Officeworks Pty Ltd
11.2011 - 01.2017
Accounts Assistant and House Tutor
Moira Kelly Creating Hope Foundation
Master of Professional Accounting -
Charles Sturt University
Bachelor of Business Administration - undefined
Jahangirnagar University
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