Nasir Muhammad Azam
Dubbo
Summary
Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.
Overview
10
10
years of professional experience
Work History
Ward Person
NSW Health
12.2024 - Current
- Ensured patient safety and comfort, leading to improved patient satisfaction scores
- Coordinated with medical staff to streamline ward operations, enhancing efficiency
- Managed inventory and supplies, reducing waste and optimizing resource use
- Supported patients and families, fostering a compassionate and supportive environment
- Assisted medical staff with patient care tasks, ensuring comfort and safety
- Collaborated with team to maintain clean, organized ward environment
Front End Supervisor
Woolworths
04.2022 - Current
- Lead dynamic front-end team, driving customer satisfaction through efficient service and innovative solutions
- Mentor staff, optimize workflows, and enhance store operations
- Foster a cohesive team environment, promoting open communication and cross-functional collaboration
- Resolve conflicts, ensuring smooth daily operations and positive customer experiences
- Pioneer new customer service approaches, leveraging technology to streamline processes
- Introduce creative solutions to enhance the shopping experience and increase customer loyalty
- Ensure compliance with company policies and safety regulations
- Meticulously manage cash handling procedures, maintaining accurate financial records and reports
IT SUPPORT / Admin Officer
K5C Holdings Py LTD
01.2023 - 10.2023
Data and Information Officer
NSW Forestry Corporation
07.2022 - 12.2022
Help Desk Support Officer
Hays Consultancy
09.2021 - 06.2022
- Developed and maintained an IT Help Desk to provide technical support to users
- Created and maintained a central database of employee information and other business records, ensuring accuracy and data integrity
- Resolved customer complaints and inquiries in a timely and professional manner, resulting in improved customer satisfaction ratings
- Developed a system for remote access and secure remote connections, allowing for remote working capabilities
- Established and maintained secure networks, ensuring data and systems were secure and compliant with industry standards
WEB DESIGNER AND DEVELOPER
Real Wealth Australia
01.2021 - 11.2021
- Adapted content for different formats and platforms, including print, web, and mobile
- Drafted and edited creative and engaging web content that drove website traffic
- Installed and configured web servers, mail servers, and database servers to meet customer requirements
- Configured and maintained high-availability clusters for shared services such as databases and web servers
- Implemented cutting-edge Help Desk system, revolutionizing technical support delivery and improving overall IT service quality
- Spearheaded Help Desk system implementation, enhancing technical support efficiency and elevating IT service standards across the organization
- Streamlined IT support processes, reducing response times and boosting user satisfaction through proactive problem-solving and continuous improvement initiatives
- Conducted in-depth analysis of support tickets, identifying recurring issues and implementing targeted solutions to minimize downtime and optimize productivity
Store Manager
United Petrol Station
11.2018 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
IT Support Engineer
Aptech Computer Education
01.2015 - 06.2016
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Education
Masters - IT (software Design and Development)
Charles Sturt University
09.2018
Bachelor of Science - Computer Engineering
Sir Syed University Of Engineering And Technology
Karachi, Pakistan03-2015
Skills
- Software Knowledge
- Customer Support Expertise
- Team-Based Communication Skills
- Expertise in Microsoft Office Suite
- Systematic Troubleshooting Skills
- Problem-Solving Skills
- Strategic Issue Resolution
- Strong Time Management Skills
Job Title
Admin Support Officer
Timeline
Ward Person
NSW Health
12.2024 - Current
IT SUPPORT / Admin Officer
K5C Holdings Py LTD
01.2023 - 10.2023
Data and Information Officer
NSW Forestry Corporation
07.2022 - 12.2022
Front End Supervisor
Woolworths
04.2022 - Current
Help Desk Support Officer
Hays Consultancy
09.2021 - 06.2022
WEB DESIGNER AND DEVELOPER
Real Wealth Australia
01.2021 - 11.2021
Store Manager
United Petrol Station
11.2018 - 12.2020
IT Support Engineer
Aptech Computer Education
01.2015 - 06.2016
Masters - IT (software Design and Development)
Charles Sturt University
Bachelor of Science - Computer Engineering
Sir Syed University Of Engineering And Technology
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