Nasr Zaki
Summary
Dynamic professional with a proven track record at FedEx, excelling in customer service and attention to detail. Successfully optimized delivery routes, enhancing efficiency and ensuring timely package arrivals. Strong problem-solving skills complemented by experience in training and mentoring teams, driving operational improvements, and fostering client relationships for sustained business growth.
Overview
14
14
years of professional experience
Work History
Courier
FedEx
05.2021 - 04.2024
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery schedules and reduce delays.
- Trained new couriers on safety protocols and operational procedures.
- Maintained accurate records of deliveries and pickups using tracking systems.
Team Supervisor
Star Property Maintenance
06.2020 - 04.2021
- Supervised daily operations, ensuring adherence to safety protocols and service quality standards.
- Trained and mentored team members on efficient property maintenance procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Coordinated scheduling for maintenance tasks, optimizing resource allocation across multiple properties.
Head of Sales & Marketing
HNM PTY
01.2010 - 03.2019
- Developed and executed comprehensive sales strategies to drive market penetration and revenue growth.
- Led cross-functional teams in creating targeted marketing campaigns that enhanced brand visibility and customer engagement.
- Analyzed market trends and consumer insights to inform product positioning and pricing strategies.
- Cultivated relationships with key clients, enhancing customer loyalty and driving repeat business opportunities.
Education
Bachelor of Science - Computer Science
Future University
Sudan 07-1997
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Courier
FedEx
05.2021 - 04.2024
Team Supervisor
Star Property Maintenance
06.2020 - 04.2021
Head of Sales & Marketing
HNM PTY
01.2010 - 03.2019
Bachelor of Science - Computer Science
Future University
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