Nasreen Thapa
Carlton,NSW
Summary
Hardworking and passionate employee with strong customer service. Ready to help team achieve company goals. Good relationship-building skills, team-oriented nature to multitask.
Overview
3
3
years of professional experience
Work History
Hotel Waitress
Royal Park Hotel
10.2021 - 01.2022
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleared dishes and glassware quickly following each course.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cafe Assistant
N&N Bakes Cafe
03.2021 - 08.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Promoted new products and price changes by creating and updating signage.
Banquet Server
Marina Bay Sands
09.2019 - 12.2019
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Banquet Server
Shangri-La Rasa Sentosa
09.2018 - 12.2018
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Arranged linens and table settings according to seating plan and event theme.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Bachelor Of Business - Entrepreneurship
Torrens University Australia
Sydney, NSW02.2025
Diploma In Commerce - Finance And Banking
Kaplan Higher Education Academy
Singapore 04.2022
Skills
- Time Management
- Hospitality Management
- Safe Food Handling
- Fine Dining Service
- Customer Satisfaction
- Sales Planning
- Event Preparation
- Staff Management
- Persuasive Selling
- Customer Assistance
- Sorting and Labeling
- Productivity Maximization
Timeline
Hotel Waitress
Royal Park Hotel
10.2021 - 01.2022
Cafe Assistant
N&N Bakes Cafe
03.2021 - 08.2021
Banquet Server
Marina Bay Sands
09.2019 - 12.2019
Banquet Server
Shangri-La Rasa Sentosa
09.2018 - 12.2018
Bachelor Of Business - Entrepreneurship
Torrens University Australia
Diploma In Commerce - Finance And Banking
Kaplan Higher Education Academy
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