Nasreen Thapa
Carlton,NSW
Summary
Hardworking and passionate employee with strong customer service. Ready to help team achieve company goals. Good relationship-building skills, team-oriented nature to multitask.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airbnb Cleaner
AMIS Group PTY LTD/ Irving Quach
01.2025 - 03.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Assistant Store Manager
Hobbykitz
05.2024 - 01.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Hotel Waitress
Royal Park Hotel
10.2021 - 01.2022
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleared dishes and glassware quickly following each course.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cafe Assistant
N&N Bakes Cafe
03.2021 - 08.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Promoted new products and price changes by creating and updating signage.
Banquet Server
Marina Bay Sands
09.2019 - 12.2019
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Banquet Server
Shangri-La Rasa Sentosa
09.2018 - 12.2018
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Arranged linens and table settings according to seating plan and event theme.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Bachelor of Business - Bachelor of Business, Information Systems
Australian International Institute of H.E
Sydney, NSW02.2026
Diploma In Commerce - Diploma In Commerce, Finance And Banking
Kaplan Higher Education Academy
Singapore04.2022
Skills
- Time Management
- Hospitality Management
- Safe Food Handling
- Fine Dining Service
- Customer Satisfaction
- Sales Planning
- Event Preparation
- Staff Management
- Persuasive Selling
- Customer Assistance
- Sorting and Labelling
- Productivity Maximisation
Certification
- RSA, Express Online Training - 20/02/2024
Timeline
Airbnb Cleaner
AMIS Group PTY LTD/ Irving Quach
01.2025 - 03.2025
Assistant Store Manager
Hobbykitz
05.2024 - 01.2025
Hotel Waitress
Royal Park Hotel
10.2021 - 01.2022
Cafe Assistant
N&N Bakes Cafe
03.2021 - 08.2021
Banquet Server
Marina Bay Sands
09.2019 - 12.2019
Banquet Server
Shangri-La Rasa Sentosa
09.2018 - 12.2018
Bachelor of Business - Bachelor of Business, Information Systems
Australian International Institute of H.E
Diploma In Commerce - Diploma In Commerce, Finance And Banking
Kaplan Higher Education Academy
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