Nazlie Abdussamad
Oran Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented Support Worker offering 7+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Worker
Concept Care
03.2018 - Current
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Fostered open communication between all parties involved in a client''s care plan, resulting in cohesive team efforts and improved client outcomes.
Support Worker
Meditech Staffing Strathfield
01.2015 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, limited medical administrations, and reporting any changes to appropriate medical professionals.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
Inventory Management
Advance Stocktaking
01.2011 - 01.2015
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
Customer Service Officer
SNP Security
01.2012 - 01.2015
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
High School Diploma -
James Meehan High School
Macquarie Fields, NSW12.1986
Skills
- Palliative Care
- Supporting Daily Living Needs
- Household Chores
- Mental and Physical Exercise
- Housekeeping Skills
- Companionship and Emotional Support
- Documentation Skills
- Mobility Support
- Client Requirements
- Safety Management
- Long-Term Care
- Lifestyle Support
- Gathering Referrals
- Grooming and Bathing
- Coaching and Development
Certification
- Certificate III in Individual Support
- Senior First Aid
- Understanding Dementia - University of Tasmania
- Medication Management - Issued by NDS
Timeline
Support Worker
Concept Care
03.2018 - Current
Support Worker
Meditech Staffing Strathfield
01.2015 - Current
Customer Service Officer
SNP Security
01.2012 - 01.2015
Inventory Management
Advance Stocktaking
01.2011 - 01.2015
High School Diploma -
James Meehan High School
- Certificate III in Individual Support
- Senior First Aid
- Understanding Dementia - University of Tasmania
- Medication Management - Issued by NDS
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