NASTASSJA TANOAI
Brisbane,QLD
Summary
Dynamic Claims Officer with MAX EMPLOYMENT, skilled in maximizing outcome claims through meticulous attention to detail and strong organizational abilities. Proven track record in enhancing customer satisfaction and improving processes. Adept at managing deadlines and fostering relationships, ensuring compliance with health and safety regulations while delivering exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Officer Role
MAX EMPLOYMENT
01.2022 - 12.2025
- Review claims, gather information and determine their validity.
- Ensuring all documentary evidence and guideline requirements are met for all Outcome Claims.
- Utilised all tools available to guide and support designated regions to maximise outcome claim opportunities.
- Seeks out and acts on feedback from the greater business in relation to improvements that can be made in the claims field.
- Collection of evidence, administration and support to internal audit.
- Ensuring all deadlines are met in relation to End of Month.
Placement Consultant Role
MAX EMPLOYMENT
01.2019 - 12.2021
- Connecting Job Seekers with suitable employment. Finding appropriate positions for individuals based on their skill, experience, and career goals.
- Providing the correct information, tools, and advice to support customers.
- Ensuring adherence to all policies and procedures.
- Answering phones, greeting clients and managing general office tasks.
Subject Matter Expert Role
SILVER CHEF
01.2017 - 12.2018
- Company Overview: GOGETTA EQUIPMENT FUNDING
- Trained new staff and managed customer service employees in their job responsibilities.
- Reviewed documentation, ensuring the pre-approved funding meets the company's credit criteria and conditions and the correct fees and charges had been applied.
- Developed strong working relationships with independent partners and internal teams to ensure all aspects of projects were completed.
- In the absence of the customer team leaders, responsible for providing leadership, support and advice to the Customer Service Team Members.
- GOGETTA EQUIPMENT FUNDING
Customer Service Co-ordinator Role
SILVER CHEF
01.2015 - 12.2017
- Company Overview: GOGETTA EQUIPMENT FUNDING
- Providing exceptional customer experiences and proactively delivering personalised service for new and existing customers, to help them through the process from application to end of contract.
- Managed workload to ensure applications had settled and the asset was ready for pick up.
- Addressed phone, email and fax enquiries with customers and partners and offered productive solutions that increased customer satisfaction.
- Proactively supporting internal business teams and distributing standard documentation.
- GOGETTA EQUIPMENT FUNDING
Senior Business Banking Consultant Role
WESTPAC BANKING CORPORATION
01.2010 - 12.2015
- Assist customers to improve their financial success by educating them about their account and assisting them with any problems.
- Provide a full range of banking services to business and personal customers, emphasizing personal and business financial counselling and customer service.
- Refer opportunities to business partners where appropriate.
- Achieve personal goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services.
Education
Cert III - Financial Services
Westpac Call Centre
Cannon Hill, QLD11.2011
Business Certificate I -
Metropolitan Institute of TAFE
Loganlea, QLD02.2007
Skills
- Ability to follow instructions
- Understand health and safety regulations
- Highly developed organisational skills
- Time management
- High attention to detail
Certification
- 11/01/11, Cert III Financial Services, Westpac Call Centre, Cannon Hill QLD
- 02/01/07, Business Certificate I, Metropolitan Institute of TAFE, Loganlea QLD
Accomplishments
Westpac Banking Corporation Rise Award, Winner - Recognising inspirational Service Excellence
References
Will be made available on request
Timeline
Claims Officer Role
MAX EMPLOYMENT
01.2022 - 12.2025
Placement Consultant Role
MAX EMPLOYMENT
01.2019 - 12.2021
Subject Matter Expert Role
SILVER CHEF
01.2017 - 12.2018
Customer Service Co-ordinator Role
SILVER CHEF
01.2015 - 12.2017
Senior Business Banking Consultant Role
WESTPAC BANKING CORPORATION
01.2010 - 12.2015
Cert III - Financial Services
Westpac Call Centre
Business Certificate I -
Metropolitan Institute of TAFE
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