Nat Crouch
Gungahlin,ACT
Summary
Self-motivated and passionate professional with tenured experience in customer development and sales. Skilled in building customer relationships and intuitively understanding customer needs. Strong communication and interpersonal skills for providing superior service to clients and team members alike. Broad expertise in lead qualification and communications. Strong at building relationships and motivating teams. Technically minded and detail-oriented in CRM management, demonstrations, research, and scheduling. I'm adaptable, motivated and motivating, and I love a challenge.
Overview
10
10
years of professional experience
Work History
Sales Development Representative
SignOnSite
02.2021 - Current
- Long tenured SDR with a focus on the construction industry in Australia, New Zealand and the UK.
- Developed strong relationships with key decision-makers, prospects and customers through consistent communication and rapport-building efforts to promote product understanding and drive sales growth.
- Streamlined lead management process through extensive use of Hubspot CRM software to track interactions, generate intelligent workflows, sequences and automations, and to maintain organized customer information.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Ran full sales cycles through our Small Business unit, and operated as an Account Executive and ran full sales cycles when circumstances dictated.
- Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
- Wide range of additional responsibilities, including: running our events team; budgeting; employee education programs; mental health & wellbeing support; design & branding; marketing; organizing and scheduling webinars.
Salesperson & Technical Associate
Arventa
02.2020 - 10.2020
- Salesperson for medium-sized Workplace Health & Safety software company. Also acted as technical associate, providing internal and external system support and construction.
- Effectively learned and familiarized myself with a brand-new architecture and knowledge base quickly and efficiently. Work Health & Safety is a complicated field, and the software is extremely taxing to use on first blush. Using my problem solving and analytical skills, I was able to get up to speed faster than expected, and provide technical support and assistance months ahead of schedule.
- Provided technical support and assistance for clientele over the phone, via web meetings and through an online chat and support portal. Utilized my extensive knowledge of the product and WHS to provide consistent and timely advice to users.
- Hosted a number of weekly system demonstrations via an online platform to inside and outside parties, demonstrating my technical ability, knowledge and ability to think on my feet.
- Worked in conjunction with our small team to achieve sales goals and support strong business growth. Helped to develop and effectively craft responses to government and large business tenders to provide software and support.
Paralegal - Department of Human Services
Gillian Beaumont Lawyers
10.2018 - 02.2019
- Acted as paralegal for Department of Human services, analyzing and servicing Freedom of Information (FOI) requests.
- Liaised with team to determine solution to requests in timely and accurate fashion.
- Routinely handled secretive and secure information discreetly and safely.
- Used extensive communication and information technology background to quickly and effectively deal with clients and registered third parties, including government agencies and legal practitioners.
- Worked with associates to establish new protocols and action plans; shortened and simplified current work practice operations, established new macro and shortcut toolset to drastically reduce overlap time.
Valet Supervisor
Novotel Canberra
01.2014 - 02.2021
- Managed a team of 20 staff to meet key performance indicators relating to guest satisfaction, cost effectiveness and productivity.
- Used short-term and long-term sales forecasts as well as detailed budgeting to address fluctuating business demand, maximizing financial efficiency and efficacy.
- Personally placed a strong focus on team building and employee loyalty, to maintain a consistent, motivated workforce.
- Former Workplace Health and Safety chairman (July 2016 – February 2020). Extensively trained in Microsoft Excel, Microsoft Office, and Google’s online document platform. Extensive training on personnel safety, employee management and retention.
Education
Bachelor of Law & Bachelor of Commerce - Law & Commerce
University of Canberra
CanberraSkills
- Excellent communication
- Lead Qualification & Prospecting
- Relationship Development
- Objection handling
- Adaptability
- CRM management
- Sales Forecasting
- Strategic thinking
- Product knowledge
- Active listening
Timeline
Sales Development Representative
SignOnSite
02.2021 - Current
Salesperson & Technical Associate
Arventa
02.2020 - 10.2020
Paralegal - Department of Human Services
Gillian Beaumont Lawyers
10.2018 - 02.2019
Valet Supervisor
Novotel Canberra
01.2014 - 02.2021
Bachelor of Law & Bachelor of Commerce - Law & Commerce
University of Canberra
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