Nat McDonald
South Morang,VIC
Summary
Dynamic customer service professional with a proven track record at AFL - Marvel Stadium, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through personalized solutions and fostering a positive service culture. Experienced auditor skilled in critical thinking and compliance, streamlining processes for improved efficiency.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
AFL - Marvel Stadium
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Auditor
Australian Taxation Office
01.1989 - 04.2025
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Education
No Degree - Horticulture
Melbourne Polytechnic
Melbourne, VIC04-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
Timeline
Customer Service Representative
AFL - Marvel Stadium
04.2025 - Current
Auditor
Australian Taxation Office
01.1989 - 04.2025
No Degree - Horticulture
Melbourne Polytechnic
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