NAT TAIA
North Lakes,QLD
Summary
A motivated and results-driven professional with experience across customer service, administration, and IT. Effective multi-tasker able to handle a high volume of projects and tasks with accuracy and professionalism. Proven ability to build trust and fostering collaboration with diverse and cross-functional teams. An innovative thinker who stays abreast of industry trends with strong communication and problem-solving skills to achieve high-impact results.
Overview
13
13
years of professional experience
Work History
Registry Service Officer
Queensland Industrial Relations Commission
07.2023 - Current
- Coordinate the delivery of court related services that support the operational and administrative needs of the Court and Commission
- Comply with administrative systems, practices, procedures, and processes while ensuring the delivery of quality service and the provision of accurate information to all stakeholders
- Process applications and other court filing, as well as management of incoming and outgoing correspondence, in a timely and accurate manner, whilst maintaining confidentiality
- Develop and maintain professional and collaborative relationships while working in a small team
- Effectively communicate with key stakeholders, including Members of the Court and Commission, the legal profession, union representatives, government agencies, self-represented litigants, and the public
- Assist in the review of services, processes and procedures and contribute to the development and implementation of improvements to service delivery
- Assist the Industrial Registrar and Deputy Industrial Registrar as required.
Enrolement Officer / Customer Service
Tafe Queensland
06.2023 - 07.2023
- Provided high-quality customer service, and accurately maintained client records in a custom CRM database
- Performed administrative duties including data entry, enrolled students into courses
- Delivered face-to-face customer service.
- Accurately maintained client records in a custom CRM database
- Administrative duties including data entry
Client Support Representative
Nightlife Music Pty Ltd
03.2020 - 03.2023
- Managed inbound phone calls and client emails and enquiries in a professional and timely manner as the first point of contact
- Built and maintained strong relationships with clients
- Provided high quality technical support and content updates by remotely accessing Client Systems
- Coordinated the booking of freight collections for Nightlife equipment
- Accurately maintained client records in a custom CRM database
- Skilled in the management of Client Onboarding Projects
- Experienced in configuring media players from templates, and media player and kiosk functionality
- Provided training on the My Nightlife App with clients over the phone or via video call on Microsoft Teams.
Information Technology Service Desk Officer
The Department of Agriculture & Fisheries
11.2017 - 01.2019
- Provided high quality service and IT Help Desk Support to end users as the first point of contact in managing incoming calls via the WebCC system
- Used excellent listening and communication skills to gather information to identify the root cause of issues and apply prompt resolutions
- Maintained compliance to all Government policies and procedures regarding service usage
- Supported end users in resetting passwords and applying registry groups to computer system by using a sound knowledge of Active Directory Accounts
- Identified opportunities to improve processes and team efficiency
- Sound working knowledge of Windows 7 and 10 operating systems, LANDesk Ticket Logging System, MS Outlook, and smartphone applications including Company Portal and F5 Access to support customers with various requests
- Consistently achieved and maintained a high level of service by ensuring customer satisfaction.
IT Help Desk Officer
Cornetts IGA Pty Ltd
08.2011 - 08.2017
- Answered high volumes of phone calls, emails, and tickets lodged via the ticket system as the first point of contact in the IT Department
- Resolved all technical enquiries and escalated complex issues as needed
- Used a sound working knowledge of simple fixtures to Point of Sale (POS) printers, computers, mobile scanner devices, office printers, and mobile phones
- Assisted users with MS Office Suite programs, Windows 7 and 10 operating systems, and World Smart Retech Software programs
- Performed daily checks, fixtures, and exportation on reported sales data
- Skilled in the setup of user accounts and passwords using Active Directory
- Managed the company customer reward system and assisted in the management of all enquiries via phone and email
- Supported the team by taking minutes at fortnightly meetings, and emailing notes to team members and the CEO
- Adept in leading by example and providing training and support to new employees to support operational requirements.
Education
Skills
- MS Office Suite
- Windows 7, 10 & 11 Operating Systems
- LANDesk Ticket Logging System
- Soft Phone System
- Audio Visual Technology
- Music & Visual Content
- CRM Database
- Microsoft Teams
- Strong Client Relationship Management
- Staff Training & Development
- Organisation & Time Management
- Communication Excellence
- Positive Leader & Role Model
- Policy & Procedure Compliance
- Self-Motivated & Results Driven
- Conflict Resolution
- Professional Phone Manner
- Computer Proficiency
- Project Planning
- Friendly, Positive Attitude
- Task Prioritization
- Data Entry
- Relationship Building
References
References can be provided on request.
Timeline
Registry Service Officer
Queensland Industrial Relations Commission
07.2023 - Current
Enrolement Officer / Customer Service
Tafe Queensland
06.2023 - 07.2023
Client Support Representative
Nightlife Music Pty Ltd
03.2020 - 03.2023
Information Technology Service Desk Officer
The Department of Agriculture & Fisheries
11.2017 - 01.2019
IT Help Desk Officer
Cornetts IGA Pty Ltd
08.2011 - 08.2017
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