Summary
Overview
Work History
Education
Skills
Timeline
Languages
References
Generic

Natacha Janczak

Cottesloe,WA

Summary

Experienced banking professional with strong background in personal banking , team leadership , and compliance. Proven ability to drive sales, mentor teams, and deliver exceptional customer experiences.

Overview

13
13
years of professional experience

Work History

Senior Banking Consultant

ANZ Bank
12.2023 - Current
  • Supported and mentored banking consultants, assisting and training new staff on products , systems and compliances.
  • Responsible for branch compliance, ICL, including task completation and delegation.
  • Managed ABT, sales reports and led weekly huddles.
  • Led by example as a role model in both sales and compliance.
  • Acted as Branch Manager during my line manager's leave.
  • Served as the South Coast NSW/ACT Advisory Board Representative in 2024

Banking Consultant

ANZ Bank
07.2022 - 12.2023
  • Contacted prospective clients to generate new loans and business to achieve company goals
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Identified partnership opportunities and established favourable business connections.

Customer Service Administrator

Osborne Park Hyundai / Nissan
01.2021 - 07.2022
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Performed general office duties, including answering multi-line phone system, manage bookings regarding service and repairs , routing calls, delivering messages to staff and greeting visitors.
  • Taking payments over the phone and in-person. Send invoices and general banking tasks .
  • Responsible for loan car release and insurance documents .

Sales Executive

Parkland Mazda
03.2020 - 11.2020
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.

Art Gallery Assistant

Sophie Cape Artworks
02.2019 - 10.2019
  • Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
  • Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
  • Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
  • Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.

Sales Executive

General Motors
02.2013 - 10.2018
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.

Education

Bachelor - Business Administration

PUCRS
Brazil-Porto Alegre
01.2008

Skills

    Proven leader with strong people management , communication , and strategic decision- making skills Experienced in mentoring teams, driving sales performance , and maintaining high compliance standards

Timeline

Senior Banking Consultant

ANZ Bank
12.2023 - Current

Banking Consultant

ANZ Bank
07.2022 - 12.2023

Customer Service Administrator

Osborne Park Hyundai / Nissan
01.2021 - 07.2022

Sales Executive

Parkland Mazda
03.2020 - 11.2020

Art Gallery Assistant

Sophie Cape Artworks
02.2019 - 10.2019

Sales Executive

General Motors
02.2013 - 10.2018

Bachelor - Business Administration

PUCRS

Languages

English

Portuguese

Spanish

References

ANZ -Aleah Morris 0407203200, Branch Manager

Osborne Park Hyundai/ Nissan - Kellie Sibon 0420 941 274 , Service Fleet Manager

Parkland Mazda- Daniela Pola 0412 965 159 , After Care Manager.

Sophie Cape Artwork- Sophie Cape 0409 396 736 -Gallery Owner

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Natacha Janczak