Natacha Janczak
Cottesloe,WA
Summary
Experienced banking professional with strong background in personal banking , team leadership , and compliance. Proven ability to drive sales, mentor teams, and deliver exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Senior Banking Consultant
ANZ Bank
Nowra, NSW
12.2023 - Current
- Supported and mentored banking consultants, assisting and training new staff on products , systems and compliances.
- Responsible for branch compliance, ICL, including task completation and delegation.
- Managed ABT, sales reports and led weekly huddles.
- Led by example as a role model in both sales and compliance.
- Acted as Branch Manager during my line manager's leave.
- Served as the South Coast NSW/ACT Advisory Board Representative in 2024
Banking Consultant
ANZ Bank
Perth, WA
07.2022 - 12.2023
- Contacted prospective clients to generate new loans and business to achieve company goals
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Identified partnership opportunities and established favourable business connections.
Customer Service Administrator
Osborne Park Hyundai / Nissan
01.2021 - 07.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed general office duties, including answering multi-line phone system, manage bookings regarding service and repairs , routing calls, delivering messages to staff and greeting visitors.
- Taking payments over the phone and in-person. Send invoices and general banking tasks .
- Responsible for loan car release and insurance documents .
Sales Executive
Parkland Mazda
Perth
03.2020 - 11.2020
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Art Gallery Assistant
Sophie Cape Artworks
02.2019 - 10.2019
- Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
- Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
- Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
- Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
Sales Executive
General Motors
02.2013 - 10.2018
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Education
Bachelor - Business Administration
PUCRS
Brazil-Porto Alegre01.2008
Skills
Proven leader with strong people management , communication , and strategic decision- making skills Experienced in mentoring teams, driving sales performance , and maintaining high compliance standards
Timeline
Senior Banking Consultant
ANZ Bank
12.2023 - Current
Banking Consultant
ANZ Bank
07.2022 - 12.2023
Customer Service Administrator
Osborne Park Hyundai / Nissan
01.2021 - 07.2022
Sales Executive
Parkland Mazda
03.2020 - 11.2020
Art Gallery Assistant
Sophie Cape Artworks
02.2019 - 10.2019
Sales Executive
General Motors
02.2013 - 10.2018
Bachelor - Business Administration
PUCRS
Languages
English
Portuguese
Spanish
References
ANZ -Aleah Morris 0407203200, Branch Manager
Osborne Park Hyundai/ Nissan - Kellie Sibon 0420 941 274 , Service Fleet Manager
Parkland Mazda- Daniela Pola 0412 965 159 , After Care Manager.
Sophie Cape Artwork- Sophie Cape 0409 396 736 -Gallery Owner