Natacha Janczak
Cottesloe,WA
Summary
Experienced banking professional with strong background in personal banking , team leadership , and compliance. Proven ability to drive sales, mentor teams, and deliver exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Senior Banking Consultant
ANZ Bank
12.2023 - Current
- Supported and mentored banking consultants, assisting and training new staff on products , systems and compliances.
- Responsible for branch compliance, ICL, including task completation and delegation.
- Managed ABT, sales reports and led weekly huddles.
- Led by example as a role model in both sales and compliance.
- Acted as Branch Manager during my line manager's leave.
- Served as the South Coast NSW/ACT Advisory Board Representative in 2024
Banking Consultant
ANZ Bank
07.2022 - 12.2023
- Contacted prospective clients to generate new loans and business to achieve company goals
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Identified partnership opportunities and established favourable business connections.
Customer Service Administrator
Osborne Park Hyundai / Nissan
01.2021 - 07.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed general office duties, including answering multi-line phone system, manage bookings regarding service and repairs , routing calls, delivering messages to staff and greeting visitors.
- Taking payments over the phone and in-person. Send invoices and general banking tasks .
- Responsible for loan car release and insurance documents .
Sales Executive
Parkland Mazda
03.2020 - 11.2020
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Art Gallery Assistant
Sophie Cape Artworks
02.2019 - 10.2019
- Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
- Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
- Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
- Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
Sales Executive
General Motors
02.2013 - 10.2018
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Education
Bachelor - Business Administration
PUCRS
Brazil-Porto Alegre01.2008
Skills
Proven leader with strong people management , communication , and strategic decision- making skills Experienced in mentoring teams, driving sales performance , and maintaining high compliance standards
Timeline
Senior Banking Consultant
ANZ Bank
12.2023 - Current
Banking Consultant
ANZ Bank
07.2022 - 12.2023
Customer Service Administrator
Osborne Park Hyundai / Nissan
01.2021 - 07.2022
Sales Executive
Parkland Mazda
03.2020 - 11.2020
Art Gallery Assistant
Sophie Cape Artworks
02.2019 - 10.2019
Sales Executive
General Motors
02.2013 - 10.2018
Bachelor - Business Administration
PUCRS
Languages
English
Portuguese
Spanish
References
ANZ -Aleah Morris 0407203200, Branch Manager
Osborne Park Hyundai/ Nissan - Kellie Sibon 0420 941 274 , Service Fleet Manager
Parkland Mazda- Daniela Pola 0412 965 159 , After Care Manager.
Sophie Cape Artwork- Sophie Cape 0409 396 736 -Gallery Owner