Natala Hesch
Sydney,Australia
Summary
Marketing and Communications specialist experienced in developing and executing comprehensive marketing strategies. Proven track record in enhancing brand presence, driving engagement, and managing successful digital marketing campaigns. Skilled in cross-functional communication and utilizing data-driven insights to optimize marketing efforts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Fate Brewing Company
Tempe, Arizona, AZ
11.2021 - 07.2024
- Trained and mentored a team of 8+ employees, implementing enhanced customer service protocols that reduced overall wait time by 40% and resulted in a significant rise in positive customer feedback.
- Mastered advanced problem-solving techniques through resolving 100+ customer issues monthly, leading to 25% increase in customer satisfaction and 15% increase in repeat business
- Oversaw 10+ employees to ensure seamless flow of daily operations, high customer satisfaction, and productive work environment
- Conducted performance reviews and provided staff with constructive feedback and guidance, fostering professional growth and development.
Marketing Intern
Club Travelo
Scottsdale, Arizona, AZ
01.2024 - 05.2024
- Led and executed comprehensive digital marketing initiatives, including content marketing, email marketing, affiliate marketing, online advertising, PPC, and social media marketing, resulting in a significant increase in brand awareness and customer engagement.
- Engineered creative content for social media, email, and SMS campaigns, driving 20% increase in marketing effectiveness and 35% boost in social media engagement
- Established and nurtured relationships with key media contacts, leveraging their platforms to effectively amplify brand messaging and increase visibility.
- Generated detailed and accurate reports, emphasizing visual presentation and customer interactions, providing valuable insights for marketing strategies and decision-making.
- Implemented data-driven strategies and analyzed campaign performance metrics to optimize marketing efforts and achieve measurable results.
- Demonstrated a strong understanding of digital marketing trends and best practices, continuously seeking opportunities for professional growth and development.
Facility Supervisor
Sun Devil Fitness Complex
Tempe, Arizona, AZ
01.2021 - 11.2021
- Supervised a 234,000 square foot facility, ensuring safety and satisfaction of over 2,000 patrons daily
- Fostered collaborative environment through relationship-building with the team promoting teamwork and effective communication
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
Education
Bachelor of Science - Marketing
W.P. Carey School of Business At Arizona State University
Tempe, Arizona05.2023
Skills
- Market Analysis and Research
- Brand Management
- Client Relations
- Digital Marketing
- Campaign Management
- Content Development
- CRM Software
- Microsoft Office
- Marketing Automation
Certification
Hubspot Social Media Marketing Certified, Hootsuite Platform Certified, SEO Certified
References
References available upon request.
Timeline
Marketing Intern
Club Travelo
01.2024 - 05.2024
Shift Lead
Fate Brewing Company
11.2021 - 07.2024
Facility Supervisor
Sun Devil Fitness Complex
01.2021 - 11.2021
Bachelor of Science - Marketing
W.P. Carey School of Business At Arizona State University
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