Natalee Shmaoaael
Fairfield West,Australia
Summary
Experienced professional with a strong background in customer service, warehouse operations, and administration. Skilled in resolving issues efficiently and providing exceptional service as a Receptionist at Fairfield Physiotherapy & Healthcare. Proficient in RF scanning, picking, and packing from roles at Bras and Things Warehouse and Kmart Warehouse. Holds Certificates IV and III in Banking and Financial Services from TAFE NSW, with bilingual proficiency in English, Arabic, and Assyrian. Dedicated to promoting customer satisfaction, maintaining inventory accuracy, and upholding workplace safety standards. I am driven to deliver my utmost effort and excellence to any industry or workplace I engage with.
Overview
2
2
years of professional experience
Work History
Receptionist
Fairfield Physiotherapy & Healthcare
Fairfeild West , NSW
01.2022 - 12.2023
- Customer service: Providing guidance and assistance to customers regarding product and service options, prices, and inclusions.
- Account management: Handling invoicing, record-keeping, and following up on payments to ensure smooth financial transactions.
- Issue resolution: Addressing service delivery problems and customer complaints promptly and effectively.
- Administrative duties: Performing various tasks such as organizing documents, managing social media, and supporting staff with administrative tasks.
- Reception management: Greeting visitors, managing incoming calls, scheduling appointments, and ensuring the security and tidiness of the reception area.
Scanning Operator
Bras and things warehouse
SYDNEY, NSW
01.2023 - 09.2023
- RF scanning, Picking, Packing, Daily warehouse cleaning, Dispatch
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
Pick Packer
Kmart Warehouse
SYDNEY, NSW
01.2023 - 07.2023
- Managed inventory through manual sorting, RF scanning, and warehouse organization as a stores person.
- Insured package accuracy and completeness before shipping, adhering to strict inspection standards.
- Executed packing instructions precisely, wrapping items securely and labeling containers accurately.
- Maintained meticulous records of shipments, returns, and damages, utilizing barcode scanners for tracking.
- Responded promptly to customer concerns about packaging, communicated product discrepancies, and assisted in resolving equipment malfunctions while maintaining cleanliness in work areas.
Education
Certificate IV in Banking Services
TAFE NSW
Granville, NSW12-2022
Cert III in Finacial Servicers
TAFE NSW
Granville, NSW12-2021
Year 10 -
High School Year 10
Miller Technology High School Skills
- Techonlogy skills in Microsoft office
- Bi-lingual (English, Arabic and Assyrian)
- communication skills
- Awareness of Workplace Health and Safety Principles
- Strategic Planning and team work
- Hardworking with Multitasking
Personal Qualities
I am a motivated and quick learner with leadership skills, adept at teamwork, known for my honesty and reliability, diligent in my work, and approach tasks with enthusiasm, politeness, and meticulous attention to detail. Additionally, I am passionate about providing assistance and support to everyone.
References
Kevin, 0452226959
Maream: 0414586163
Timeline
Scanning Operator
Bras and things warehouse
01.2023 - 09.2023
Pick Packer
Kmart Warehouse
01.2023 - 07.2023
Receptionist
Fairfield Physiotherapy & Healthcare
01.2022 - 12.2023
Certificate IV in Banking Services
TAFE NSW
Cert III in Finacial Servicers
TAFE NSW
Year 10 -
High School Year 10
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