NATALI PAVLOVIC
Sutherland Shire
Summary
A dynamic and motivated graduate student specialising in Marketing and Human Resources, with a strong foundation in consumer behaviour, strategic management, and organisational development. Skilled in communication, teamwork, problem-solving, with hands-on experience from an internship and my current role at Flower Power that enhanced my understanding of HR practices and marketing initiatives. I am eager to apply my skills and knowledge and begin my professional career.
Overview
10
10
years of professional experience
Work History
Full-Time Shop Manager
Flower Power
05.2021 - Current
- Primarily responsible for the performance of the shop area including the management of shop stock and staff, high levels of customer service and presentation of the shop area
- Delegate, communicate and supervise team members to ensure completion of tasks
- Manage shop stock and ensure customer demand is met
- Oversee the recruitment of new employees and conduct training
- Promote products and partake in marketing activities
- Increase sales by motivating the shop team to perform to a high standard and create a customer sales and service culture
- Learned roles of other departments to provide coverage and keep the store operational
- Delivered an elevated level of customer service to patrons using active listening and engagement skills
Intern
Taurus Marketing
11.2022 - 02.2023
- Conducted market research and analysed current trends
- Created content such as blog posts for the business website and various social media platforms such as LinkedIn, Instagram, and Facebook
- Worked on creating market/PR plans and strategies
- Attended weekly business meetings and actively listened and contributed
- Supported the team with all tasks that were assigned
Café all-rounder
5 Seasons Café
02.2021 - 05.2021
- Worked in a high-paced environment undertaking delegated tasks immediately
- Ensured safe food handling practices and kept a clean environment, minimizing hazards
Cashier
TerryWhite Chemmart
10.2020 - 01.2021
- Provide basic information about products, including their usage, prices, and availability
- Address customer questions regarding prescription medications or over-the-counter drugs
- Safeguard patient confidentiality in line with privacy laws
Team Member
KFC
03.2018 - 06.2020
- Greet guests, take food and drink orders, prepare and assemble food items, maintain the cash drawer and POS system
- Time management while delivering patient's orders and providing exceptional customer service in a fast-paced environment
Filling and Archiving
Beebo Constructions
01.2015 - 01.2017
- Scanned or read incoming materials to determine classification or filing
- Sorted or classified information according to content, purpose, or user criteria
- Demonstrated self-reliance by meeting and exceeding workflow needs
Education
Bachelor of Business - Marketing, Human Resource Management, International Management
The University of Technology Sydney
05.2024
High School Certificate -
Gymea Technology Highschool
01.2020
Skills
- Advanced MS Office Suite Knowledge
- Proficient skills in using Meltwater
- Problem-solving skills
- Multitasking and Time Management
- Inventory management
- Staffing and recruitment
- Performance Management
- Team leadership
- Honesty and integrity
- High attention to detail
- Highly adaptive and quick learner
- Excellent verbal and written communication
Awards
- Employee of the Year for Taren Point Flower Power 2024
- Placed 2nd in NSW for the NSW 2019 Plan Your Own Enterprise Competition
Timeline
Intern
Taurus Marketing
11.2022 - 02.2023
Full-Time Shop Manager
Flower Power
05.2021 - Current
Café all-rounder
5 Seasons Café
02.2021 - 05.2021
Cashier
TerryWhite Chemmart
10.2020 - 01.2021
Team Member
KFC
03.2018 - 06.2020
Filling and Archiving
Beebo Constructions
01.2015 - 01.2017
High School Certificate -
Gymea Technology Highschool
Bachelor of Business - Marketing, Human Resource Management, International Management
The University of Technology Sydney
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