Natalia Blanco
Brisbane,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Airtrain
05.2022 - 05.2023
- Maintained clean and organized work environment to maintain customer safety.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
Coffee Shop Manager
Chuffed
03.2020 - 05.2022
- Set up daily drawers, verified totals and prepared cash deposits.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Flight Attendant
EasyFly
06.2018 - 01.2019
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Helped guests locate seats and stow luggage in appropriate locations.
- Followed company regulations and rules promoting safe environment for both travellers and employees.
Guest Service Agent
Airport Olaya Herrera
01.2018 - 01.2019
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone and in-person inquiries.
Education
Diploma - Business
ACTB
BrisbaneFlight Attendant -
Academy of Aviation Antioquia
Colombia12.2018
Skills
- Decision-making
- People skills
- Conflict resolution
- Customer service
- Friendly, positive attitude
- Teambuilding
- Organization
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
Airtrain
05.2022 - 05.2023
Coffee Shop Manager
Chuffed
03.2020 - 05.2022
Flight Attendant
EasyFly
06.2018 - 01.2019
Guest Service Agent
Airport Olaya Herrera
01.2018 - 01.2019
Diploma - Business
ACTB
Flight Attendant -
Academy of Aviation Antioquia
Similar Profiles
Srijan KharelSrijan Kharel
Customer Service Officer at AirTrainCustomer Service Officer at AirTrain
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects
David HowardDavid Howard
Food and Beverage Attendant at Morrison Hotel, ALH GroupFood and Beverage Attendant at Morrison Hotel, ALH Group
Nargis AfzallyNargis Afzally
Order Taker at McDonald's RestaurantOrder Taker at McDonald's Restaurant
Sai Krishna DhulipallaSai Krishna Dhulipalla
Operations Coordinator at UberOperations Coordinator at Uber